Zwivhuya Ratshibvumo
IT Technician
Johannesburg
Summary
I am a Dynamic IT professional with solid background in providing technical support across various platforms. Highly skilled in diagnosing and resolving hardware and software issues, ensuring smooth IT operations. Known for strong collaborative skills and ability to adapt quickly to changing environments, fostering reliable and results-driven work ethic.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
IT Help Desk Technician
Inq Digital South Africa
2022.08 - Current
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Configured hardware, devices, and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Bolstered cybersecurity measures by regularly updating antivirus software and educating employees about phishing threats.
- Collaborated with cross-functional teams to implement IT projects, ensuring seamless integration with existing systems.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.
- Improved productivity within the company by providing comprehensive training on new software applications.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Generated reports to track performance and analyze trends.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
ICT Information Technology
Foster-Melliar
Johannesburg, South Africa 2018.09 - 2021.11
Skills
Ticket management
Wireless networking
Email configuration
Virtualization technologies
VPN configuration
Server administration
Active directory
Mobile device support
Desktop support
Microsoft office specialist (MOS) expert
User support
Mac systems
Timeline
IT Help Desk Technician
Inq Digital South Africa
2022.08 - Current
ICT Information Technology
Foster-Melliar
2018.09 - 2021.11