Zwethanda Zuma
Information Security Analyst
Soweto,Gauteng
Summary
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Information Security Analyst
Bidvest Bank
Sandton
05.2018 - Current
- Monitored use of data files and regulated access to protect secure information.
- Monitored computer virus reports to determine when to update virus protection systems.
- Conducted security audits to identify vulnerabilities.
- Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks.
- Implemented security measures to reduce threats and damage related to cyber attacks.
- Worked with other teams to enforce security of applications and systems.
- Executed penetration testing to identify security weaknesses and develop disaster recovery plans.
- Developed, tested and implemented security policies, plans and procedures for organizational protection.
- Encrypted data and erected firewalls to protect confidential information.
- Performed risk analyses to identify appropriate security countermeasures.
- Developed strong communication and organizational skills through working on group projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Desktop Support Technician
Bidvest Bank
Sandton
01.2010 - 04.2018
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Enhanced helpdesk ticketing system, resulting in 80% reduction in support call turnaround time.
- Helped streamline repair processes and update procedures for support action consistency.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and [Type] policies.
- Enhanced helpdesk ticketing system, resulting in [Number]% reduction in support call turnaround time.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Offered assistance in implementing and developing training programs.
Education
No Degree - Diploma in IT
PC Training College
Johannesburg 2009.01 - 2010.12
No Degree - MCTIP
Torque IT
Ext 6, Adcorp Place, 102 Western Service Rd, Gallo 01.2015 - 02.2015
No Degree - Security +
Torque IT
Ext 6, Adcorp Place, 102 Western Service Rd, Gallo 10.2018 - 11.2023
Skills
Data security
Developing security plans
Erecting firewalls
Implementing security programs
Critical thinking skills
Dependable and Responsible
Symantec Endpoint Protection
Timeline
No Degree - Security +
Torque IT
10.2018 - 11.2023
Information Security Analyst
Bidvest Bank
05.2018 - Current
No Degree - MCTIP
Torque IT
01.2015 - 02.2015
Desktop Support Technician
Bidvest Bank
01.2010 - 04.2018
No Degree - Diploma in IT
PC Training College
2009.01 - 2010.12