Zweli Ntloko
Specialist: Leadership Development
Johannesburg,Gauteng
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Specialist: Leadership Development
Vodacom
3 2020 - Current
- My role is to provide an integrated approach to Talent Management and Leadership Development across Africa
- I support and guide organizational talent management, succession mapping and the leadership development strategy across our markets.
- Developed strong client relationships through consistent communication and attentive service.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Collaborated with cross-functional teams to achieve project goals on time and within budget
- Followed all company policies and procedures to deliver quality work
Specialist: Learning & Development
Vodacom
11.2018 - 03.2020
- Analyze and recommend interventions using reports from the business unit
- Contribute to monthly L&D skills report for my business unit
- Drive business solutions recommended by BU through data-driven processes.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed strong client relationships through consistent communication and attentive service.
Senior Training Officer (Commercial and Retail)
Vodacom
02.2017 - 10.2018
- Proactively led the Learning & Development HR function
- Supported strategic objectives by ensuring future skill demands are met
- Enabled HR transformation initiatives including digitalization and automation.
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Created detailed reports outlining the success of each training program in meeting predetermined benchmarks, providing valuable insights to stakeholders regarding ROI on investments made into employee development efforts.
- Served as an advocate for employee development, consistently emphasizing its importance in meetings with upper management, ultimately securing buy-in for various initiatives.
- Coordinated annual company-wide conferences focused on professional development, cultivating an atmosphere of growth and learning within the organization.
- Championed a culture of continuous improvement by promoting ongoing professional development opportunities for staff members.
Training Officer
Homemark
07.2012 - 01.2017
- Responsible for providing experienced sales agents and customer service consultants with training
- Conducted needs analysis, identified gaps, and managed interventions
- Built beneficial relationships with stakeholders in the telecommunications sector.
- Supported career advancement for employees through personalized coaching and mentoring sessions.
- Identified training needs and planned classes accordingly.
- Implemented post-training surveys and evaluations in order to measure the efficacy of delivered courses.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Evaluated employee progress and provided constructive feedback, promoting continuous learning and improvement.
- Developed and implemented effective lesson plans to cover necessary material.
- Maintained accurate records of all completed trainings, ensuring compliance with industry regulations and standards.
- Developed strong relationships with department managers to align training initiatives with business goals and priorities.
Training Officer
T-Mobile SA
02.2008 - 10.2008
- Provided system and soft skills training to customer service consultants
- Equipped learners with skills such as call management, telephone etiquette, effective communication, and understanding customer behavior.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Developed and implemented effective lesson plans to cover necessary material.
- Maintained accurate records of all completed trainings, ensuring compliance with industry regulations and standards.
Training Officer
Cornerstone
03.2007 - 01.2008
- Trained agents on sales and debt collection
- Reinforced essential skills such as negotiation tactics, communication skills, and suitable personalities for a dynamic professional environment.
- Supported career advancement for employees through personalized coaching and mentoring sessions.
- Identified training needs and planned classes accordingly.
- Implemented post-training surveys and evaluations in order to measure the efficacy of delivered courses.
- Developed and implemented effective lesson plans to cover necessary material.
- Maintained accurate records of all completed trainings, ensuring compliance with industry regulations and standards.
Education
Advanced Diploma/ Bachelor's Degree in Human Resources Management - Human Resources Management
Central University of Technology
Bloemfontein, South Africa 04.2021 - 04.2022
ODETDP Diploma in Occupationally Directed Education in Training And Development Practices - Human Resources Development
Maccauvlei
Johannesburg, South Africa 01.2018 - 04.2019
ODETDP Higher Certificate in Occupationally Directed Education in Training And Development Practices - Human Resource Training
Maccauvlei
Johannesburg, South Africa 01.2017 - 04.2018
ETDP Education in Training and Development -
UCT University of Cape Town
Online 01.2014 - 04.2014
Skills
Business Partnering & Collaboration
Emotional Intelligence
Business Ethics
Project Management
Coaching for Competence
Leadership Essentials
Design Thinking
Team Effectiveness
Presentation and Facilitation
Servant Leadership Principles
Expert Problem Solving
Change Management
Diversity and Inclusion
Policy Development
SA Employment Legislation
Commercial and Business Acumen
Strategic Thinking
HR Knowledge of Key Functions
Customer Focus and Service
Creative Problem Solving
Customer Relations
Root Cause Analysis
Expert Problem Solving
Personal Information
- Date of Birth: 01/30/84
- Driving License: Yes
Languages
English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
Sesotho
Bilingual or Proficient (C2)
Setswana
Upper intermediate (B2)
References
- Vuyo Ndiko, Vodacom, Line Manager, Vuyo.Ndiko@vodacom.co.za, 064744704
- James Mpele, Wisdom Hub, Mentor, jamesm@tsebotraining.com, 0836040263
- Priscilla Ndidi, Amrod, Life Partner, Scotchf20@gmail.com, 0729139762
- Nomvula Khumalo, Vodacom, Colleague, Nomvula.Khumalo@vodacom.co.za, 089970425
- Gail Agnew, Vodacom, Colleague, Gail.Agnew@vodacom.co.za, 0829943701
Interests
Technology
Marketing
People and networking
Travel and Sports
Timeline
Advanced Diploma/ Bachelor's Degree in Human Resources Management - Human Resources Management
Central University of Technology
04.2021 - 04.2022
Specialist: Learning & Development
Vodacom
11.2018 - 03.2020
ODETDP Diploma in Occupationally Directed Education in Training And Development Practices - Human Resources Development
Maccauvlei
01.2018 - 04.2019
Senior Training Officer (Commercial and Retail)
Vodacom
02.2017 - 10.2018
ODETDP Higher Certificate in Occupationally Directed Education in Training And Development Practices - Human Resource Training
Maccauvlei
01.2017 - 04.2018
ETDP Education in Training and Development -
UCT University of Cape Town
01.2014 - 04.2014
Training Officer
Homemark
07.2012 - 01.2017
Training Officer
T-Mobile SA
02.2008 - 10.2008
Training Officer
Cornerstone
03.2007 - 01.2008
Specialist: Leadership Development
Vodacom
3 2020 - Current