Zwelo Maseko
Sales Advisor
Gauteng,GP
Summary
Accomplished Branch Advisor and Sales Consultant with a proven track record at FNB, enhancing customer satisfaction and operational excellence. Skilled in financial product knowledge and customer service, I've significantly increased sales revenue by exceeding targets. Adept at fostering client relationships and team collaboration, my strategic approach and attention to detail have driven continuous growth and efficiency improvements.
Overview
11
11
years of professional experience
Work History
Branch Advisor
FNB
01.2015 - Current
- Managed daily branch activities with a focus on maintaining high levels of customer service and operational excellence.
- Enhanced customer satisfaction by providing efficient and personalized service to each client.
- Opened new accounts for customers and explained features and benefits for each type.
- Ensured compliance with all applicable banking regulations and internal policies during daily branch operations, mitigating risk exposure for both the institution and its customers.
- Served as a mentor to junior team members, offering guidance on best practices when handling complex customer inquiries or navigating challenging situations within their roles at the bank.
- Identified potential areas for process improvement within daily branch operations, recommending changes that led to increased efficiency levels across multiple departments.
- Promoted a culture of teamwork within the branch environment, fostering open communication channels that enabled employees to share ideas and contribute towards collective goals more effectively.
- Maintained up-to-date knowledge of industry trends, incorporating this insight into strategic planning processes for future growth opportunities within the branch network.
- Promoted products and services, educated customers and engaged in sales-oriented conversations.
- Provided support to customers during account opening processes, ensuring accurate completion of required documentation and adherence to bank guidelines.
- Oversaw loan application processes from initial inquiry through approval stages, ensuring compliance with lending policies and providing clear communication to borrowers regarding their application status.
- Collaborated with the branch manager in developing strategies for achieving sales goals and enhancing overall performance metrics.
- Assisted in the implementation of new banking products and services, contributing to the growth of the branch''s product portfolio.
- Assisted customers with self-service transactions.
- Increased account openings by implementing targeted marketing strategies and conducting regular follow-ups with prospective clients.
- Handled escalated customer complaints, resolving issues in a timely manner while maintaining professionalism and empathy towards client concerns.
- Maintained friendly and professional customer interactions.
- Implemented service improvements to enhance sales cycle.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Sales Consultant
Virgin Active
03.2013 - 12.2013
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Increased sales and customer satisfaction through personalized servicing.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
Business Analysis Support Practice NQF Level 5 - Business Analysis Support Practice
GIJIMA
Midrand, South Africa03.2023
National Certificate - Banking
BANK SETA
Johannesburg, South Africa03.2018
Regulatory Examination Certificate - First Level Regulatory Examination: Representative
Moonstone
Middelburg, South Africa05.2017
National Diploma - Management Services
University of Johannesburg
Auckland Park, South Africa12.2013
Matric Certificate - Grade 12
Eastdene Combined School
Middelburg, South Africa12.2008
Skills
Financial product knowledge
Branch operations
Customer Service
Sales Planning
Friendly
Team Player
Sales Development
Excellent work ethic
Customer Relationships
Excellent time management skills
Banking
Strong team-builder
Decision-Making
Client Relationship Management
Attention to Detail
Relationship Building
Proficient in MS Office
Verbal/written communication
Financial Analysis
Business Planning
Financial Services
Sales expertise
Sales professional
References
Mazi Mohlape, Team Leader FNB, Cell number: 068 206 0051.
Lungi Nsibanyoni: Local Market Manager FNB, Cell number: 0781271762.
Lesego Matlala, Branch Controller FNB, Cell number: 0716859207.
Gezani Rikhotso, Local Marker Manager FNB, Cell number: 0828154540.
Timeline
Branch Advisor
FNB
01.2015 - Current
Sales Consultant
Virgin Active
03.2013 - 12.2013
Business Analysis Support Practice NQF Level 5 - Business Analysis Support Practice
GIJIMA
National Certificate - Banking
BANK SETA
Regulatory Examination Certificate - First Level Regulatory Examination: Representative
Moonstone
National Diploma - Management Services
University of Johannesburg
Matric Certificate - Grade 12
Eastdene Combined School
Similar Profiles
Padia KobuePadia Kobue
Business Intelligence Analyst at FNBBusiness Intelligence Analyst at FNB
Siphamandla Alex DlaminiSiphamandla Alex Dlamini
Quality Assurer FNB (Advisory COO, myFais Solutions) at FNBQuality Assurer FNB (Advisory COO, myFais Solutions) at FNB
Cady ShabanguCady Shabangu
Java Developer Intern at FNBJava Developer Intern at FNB
Sthembile MpontshaneSthembile Mpontshane
Sales and Service Team Leader at FNBSales and Service Team Leader at FNB
Debbie HanekomDebbie Hanekom
Direct Support Professional at Affinity PersonnelDirect Support Professional at Affinity Personnel