Zwelihle Zubula
Technical Quality Analyst
Cape Town
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects. Focused Quality Analyst experienced in developing and executing manual and automated test cases. Highly proficient in testing tools and systems. Designs test plans and procedures and equips and trains newer colleagues. Demonstrates practiced expertise in product design and participates in design reviews to offer early input on functional requirements and potential problems.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Technical Quality Analyst
Santam Ltd
09.2021 - Current
- Responsibilities include: Upskilling new recruits, quality checking, updating SOP's, investigating rework, providing training and coaching, underwriting complex risks and technical underwriting advice, negotiating with external clients, building and maintaining relationships, implementing controls, identifying operational risks, Quote screenings and manage portfolios in accordance with company policy, Providing quality and correct feedback on high level technical queries daily. Performs analysis of complex accounts by combining research outcomes, experience, intuition and commercial / business acumen.
Insurance Sales Consultant
Santam Ltd
07.2018 - 08.2021
- Responsibilities include: Providing quotations, underwriting basic risks, handling enquiries, negotiating with external clients, adhering to underwriting criteria, overseeing quotation process, building positive relationships, resolving client's complaints. Resolve client’s complaints quickly and effectively
Loan Specialist (Sales Consultant)
Direct Axis
07.2017 - 06.2018
- Responsibilities include: Achieving net profit growth, contacting prospective clients, selling appropriate products, tracking and controlling sales and service activities, delivering exceptional service, meeting monthly sales targets, maximizing cross-sell opportunities.
Customer Care Consultant
Direct Axis
11.2015 - 06.2017
- Responsibilities include: Communicating with customers, resolving customer dissatisfaction/complaints, collecting customer feedback, ensuring product knowledge and advice is accurate, assisting with settlements and balances.
Education
Bachelor of Arts - Sport Recreation & Exercise Science
University of The Western Cape
04.2001 -
Skills
Technical Support
undefinedRegulatory Examinations
- Moonstone, RE5 Regulatory Examination, 2022
- Moonstone, RE1 Regulatory Examination, 2022
Short Courses
- Title of Skills Programme : SMK
Title of Qualification : FETC Short Term Insurance
NQF Level : 04
Credits : 30 - Institution: University of the Witwatersrand, Johannesburg-
Programme: Customer Relationship Building, 2022
- Institution: Fire Protection Association of South Africa
Programme: Fire Risk Assessment & Prevention Strategies, 2022
- Institution: Fire Protection Association of South Africa
Programme: Advanced Fire Prevention, 2024
Key Attributes And Competencies
- Analytical thinking - ability to analyse and apply information and data.
- Appreciation of insurance and underwriting principles
- Commercial insurance awareness and underwriting skills.
- Applying expertise and technology
- Achieving personal work goals and objectives
- Curious about new developments, technologies, and application to risk management.
- Excellent inter-personal skills
- Good communication skills (verbal and written)
- Information seeking
- Keen attention to detail
Health Status
Excellent
Driver License
Code 10
Personal Information
- Date of Birth: 10/02/91
- Ethnicity: Black
- Gender: Male
- Nationality: South African
- Marital Status: Married
References
- Namhla Solwandle, Head of Shared Services, Santam Ltd, 082 309 8777, 021 915 7855, Namhla.solwandle@santam.co.za
- Pranitha Ramkissoon, Sales Operations Manager, Santam Ltd, 083 654 6863, 021 915 7008, Pranitha.ramkissoon@santam.co.za
- Portia Ndzewuza, First Line Manager, Santam Ltd, 073 542 2647, 021 915 8505, Portia.Ndzewuza@santam.co.za
Timeline
Technical Quality Analyst
Santam Ltd
09.2021 - Current
Insurance Sales Consultant
Santam Ltd
07.2018 - 08.2021
Loan Specialist (Sales Consultant)
Direct Axis
07.2017 - 06.2018
Customer Care Consultant
Direct Axis
11.2015 - 06.2017
Bachelor of Arts - Sport Recreation & Exercise Science
University of The Western Cape
04.2001 -
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