Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Quote
Timeline
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Zwelibanzi Ndwandwe

Zwelibanzi Ndwandwe

Boskburg

Summary

Resilient Management Consultant adept at helping companies improve operational efficiency, team productivity and employee motivation. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Possessing several years of related experience and passion for contributing to business success.

Overview

7
7
years of professional experience

Work History

Client success supervisor

BLU, Adcorpblu Fulfilment Services
Johannesburg
10.2018 - Current
  • Ensure development and maintenance of relationship with logistics and supply chain client.
  • Developed and maintained effective working relationships with clients and average of 35 to 40 employees.
  • Successfully resolved, escalated issues in timely manner.
  • Followed up on all parties involved to ensure open lines of communication and compiled reports under tight deadlines.
  • Managed average of 35 to 40 employees daily according to labour legislation, bargaining council institution, organisation as well clients labour relations, policies and procedures.
  • Monitored daily, weekly as well as monthly processing of timesheets for average of 35 to 40 employee.
  • Ensuring payroll department is presented with accurate data processed within deadline.
  • Resolved monthly employee ranging from 35 to 40 pay roll queries accurately and timeously.
  • Conducting audit of all files ensuring compliance according to client requirements.
  • Managed team of [number] employees, overseeing hiring, training, and professional growth of employees
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Resolved problems, improved operations and provided exceptional service
  • Supervised work of contracted employees to keep on task for timely completion
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations
  • Exceeded goals through effective task prioritization and great work ethic
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Actively listened to customers' requests, confirming full understanding before addressing concerns

Contract supervisor

FunxionO, Division of Adcorpblu Fulfilment Services
Johannesburg
09.2016 - 09.2018
  • Direct shifts of inventory warehouse team to perform inventory receiving and distribution processes for client Performing dispatching and receiving activities for logistic client as well as monitoring Managed operation of bottle sorting operation for beverage client.
  • Involved in workflow design, implementation of bottle sorting operation with objective to attain continuous improvement of operation while utilising minimal resources without affecting quality and ensuring operation meets financial objectives.
  • Involved in process evaluation of bottle sorting workflow as well as testing efficiency of new workflows.
  • Ensured that client received quality end products out of bottle sorting operation and that majority of bottles with any defect removed before reaching final recycling production line.
  • Involved in ensuring documentation of average of 40 employee files are compliant with beverage client regulatory requirements.
  • Administered attendance and output of inventory warehouse teams for company’s client.
  • Enabled client to reduce errors in their dispatch process by analysing inventory picking reports from inventory warehouse teams and compiling reports for warehouse client.
  • Identifying performance gaps and conducted training sessions and workshops to enhance quality work.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs
  • Applied customer feedback to develop process improvements and support long-term business needs
  • Oversaw packaging of goods for delivery and arrival of stock and shipments
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results

Junior Area Manager

Gp Retail Operations
Florence
04.2014 - 03.2015
  • Recruited, developed, and managed merchandising and cleaning staff compliment of up to 50 employees across stores around Johannesburg region while managing training needs.
  • Accurately process working hours of all staff of all sites within designated areas.
  • Collaborated with merchandising teams and retail clients during trade hours, ensuring complete availability of goods for sale in store.
  • Ensured staffing levels in store on all retail client sites in line with client service level agreement.
  • Assured readiness of FMCG for trade by managing merchandising teams’ productivity.
  • Monitored performance of merchandising and cleaning teams against contract KPIs to ensure achievement of sales objectives.
  • Used coordination and planning skills to achieve results according to schedule
  • Created plans and communicated deadlines to ensure projects were completed on time
  • Carried out day-day-day duties accurately and efficiently
  • Used Microsoft Word and other software tools to create documents and other communications
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Organized meetings for up to [Number] staff members to discuss upcoming promotions, key strategies and tasks
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
  • Trained and developed new employees for ease of transition into team
  • Recruited, hired and trained [Number] associates to develop productive team with excellent product knowledge
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Submitted reports to senior management to aid in business decision-making and planning
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales

Education

Certificate in Project Management -

New Generation Skills
Johannesburg, GP
05.2018

Bachelor of Technology Degree - Operations Management

University of Johannesburg
Johannesburg, GP
2014

National Diploma - Management

University of Johannesburg
Johannesburg, GP
2012

Certificate in Business Management -

South African Institute of Business Management
Johannesburg, GP
2008

Matric -

Dawn View Highschool
Johannesburg, GP
2007

Skills

  • Staff Mentoring & Leadership
  • Business Analysis
  • Customer Care
  • Talent Management
  • Career Development
  • Deployment

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson

Timeline

Client success supervisor

BLU, Adcorpblu Fulfilment Services
10.2018 - Current

Contract supervisor

FunxionO, Division of Adcorpblu Fulfilment Services
09.2016 - 09.2018

Junior Area Manager

Gp Retail Operations
04.2014 - 03.2015

Certificate in Project Management -

New Generation Skills

Bachelor of Technology Degree - Operations Management

University of Johannesburg

National Diploma - Management

University of Johannesburg

Certificate in Business Management -

South African Institute of Business Management

Matric -

Dawn View Highschool

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Zwelibanzi Ndwandwe