Summary
Overview
Work History
Education
Skills
Timeline
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Zwelethemba Ngayeka

Human Resources Management
Mthatha,EC

Summary

Dynamic leader and skilled negotiator, adept in enhancing service experiences and fostering positive workplace environments. At MERSETA, led a 14-person team to streamline client integration and elevate customer satisfaction. Championed employee rights at Auto Industrial Spartan, securing favorable contract terms. Known for exceptional skills development and effective team management. Manager with 20 years of experience in client relations for Eastern Cape landscape. Ideally suited to manage and prioritize opportunities to enhance client relations, accelerate decision-making process and grow revenues through increased utilization. Keenly equipped to provide tactical leadership, optimize processes and execute plans for completion.

Overview

35
35
years of professional experience
2
2
Languages

Work History

Client Relations Manager

MERSETA
04.2002 - 04.2024
  • Conducted regular client feedback sessions, utilizing insights gathered to identify areas for enhancing the overall service experience.
  • Updated data-based system to keep skills development forum teams up to date.
  • Implemented improvements to the customer skills development process, ensuring seamless integration for new clients.
  • Escalated client complaints and feedback to the Customer Services department.
  • Managed a 14-person team of customer service personnel while helping front-line team members work effectively with over 50 daily customers.

Fulltime Shop Steward

Auto Industrial Spartan
07.1989 - 08.1998
  • Ensured compliance with labor laws), keeping up-to-date on changes in legislation that could impact both employer and employee rights.
  • Oversaw safe and efficient operations within the shop, adhering to established safety protocols and guidelines.
  • Played an instrumental role in the resolution of labor disputes), mediating conversations between management and staff to achieve mutually beneficial outcomes.
  • Negotiated favorable contract terms for employees, resulting in improved job satisfaction and retention.
  • Established strong relationships with union representatives) to facilitate effective collaboration on matters related to worker''s rights and protections.
  • Regularly communicated with upper management regarding staff concerns and suggestions, advocating for employee needs and interests.
  • Assisted in the recruitment process), conducting interviews and selecting qualified candidates who would contribute positively to the team dynamic.
  • Resolved conflicts between employees professionally, fostering a positive working environment for all team members.
  • Organized regular meetings with staff to discuss ongoing projects, address any issues or concerns, and maintain open lines of communication among team members.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.

Education

St Cuthberts High School
Tsolo

Skills

Skills Development Facilitator Attendance certificate 2020:

Ministerial Appointee as member of Lovedale TVET College Council and elected as its Chairperson by Council: 2014 to 2018

Certificate: New challenges in vocational education and training : A study tour on the impact of VET for green skills development (N0 9805100400) from 7 to 16 December 2011: Mannheim, Hannover and other places in Germany

Timeline

Client Relations Manager

MERSETA
04.2002 - 04.2024

Fulltime Shop Steward

Auto Industrial Spartan
07.1989 - 08.1998

St Cuthberts High School

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Zwelethemba NgayekaHuman Resources Management