ZWANGA ESTHER NNDWAMMBI
VALIDATION ASSESOR
Midrand
Summary
To leverage my skills and acquire vast experience in the dynamic field of insurance, technology and finance. Hoping to apply my technical skills and customer service competency, and hone my knowledge and work in an oracular environment.
Overview
13
13
years of professional experience
6038
6038
years of post-secondary education
2
2
Languages
Work History
VALIDATION ASSESOR
AFRICAN BANK
08.2021 - Current
- Assessing customers' affordability if the application does not route to other Ques.
- Capturing and completing all verified and approved applications on DVQ system.
- Verifying documents sent through for loans, credit cards, funeral and investment plans, as well as the Myworld savings account.
- Verifying and double checking if there is no fraud on documentation and other applications, and sign for approval on the DVQ system.
SECONDMENT AT CUSTOMER SERVICE
AFRICAN BANK
01.2019 - 01.2020
- Taking inbound calls and assisting clients with queries.
- Taking on more responsibilities on general customer service.
CALL CENTRE AGENT
AFRICAN BANK
01.2013 - 01.2019
- Calling clients and making arrangements on their default accounts.
- Loading debit orders.
- Negotiating for monthly instalments and arrears on default accounts.
- Taking inbound calls and assisting clients with their queries.
- Utilising various systems, including Tallyman, CIC and Exactus.
SALES CONSULTANT
BUILDERS WAREHOUSE
01.2012 - 01.2013
- Doing quotations for clients.
- Performing general customer service.
- Taking measurements for blinds.
Education
GRADE 12 -
PATRICK RAMAANO SECONDARY SCHOOL
LIMPOPODIPLOMA IN BUSINESS INFORMATION TECHNOLOGY -
ROSEBANK COLLEGE
HIGHER CERTIFICATE IN INSURANCE -
UNISA
Bachelor's Degree - Industrial And Organizational Psychology
UNISA
04.2001 -
Skills
Analytical Thinking
Timeline
VALIDATION ASSESOR
AFRICAN BANK
08.2021 - Current
SECONDMENT AT CUSTOMER SERVICE
AFRICAN BANK
01.2019 - 01.2020
CALL CENTRE AGENT
AFRICAN BANK
01.2013 - 01.2019
SALES CONSULTANT
BUILDERS WAREHOUSE
01.2012 - 01.2013
Bachelor's Degree - Industrial And Organizational Psychology
UNISA
04.2001 -
GRADE 12 -
PATRICK RAMAANO SECONDARY SCHOOL
DIPLOMA IN BUSINESS INFORMATION TECHNOLOGY -
ROSEBANK COLLEGE
HIGHER CERTIFICATE IN INSURANCE -
UNISA
Languages
Tshivenda
English
Supporting Documents
ATTACHED
Personal Information
- Gender: Female
- Nationality: South African
Supporting Documents
ATTACHED
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