Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Timeline
Generic
Zuzile Ngcobo

Zuzile Ngcobo

Johannesburg

Summary

Compassionate individual with exceptional rapport-building skills. Demonstrates working knowledge of safeguarding principles. Promotes positive behavioural change for healthy lifestyle. Familiar with risk management practices and skills development.

Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Support Worker

Cygnet Health Care (Acer Clinic)
01.2023 - 10.2024
  • Offered emotional support and companionship, reducing feelings of isolation among clients.
  • Encouraged service users to be independent and active members of society.
  • Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
  • Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
  • Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
  • De-escalated violent, aggressive and threatening behaviour.
  • Arranged transport for clients to attend medical appointments, social events, and other activities, enhancing their community participation.

Cashier

Pick'n pay
06.2013 - 12.2022
  • Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
  • Processed transactions quickly and accurately, enhancing customer checkout experience.
  • Maintained high productivity by efficiently processing cash, credit and debit payments.
  • Consulted with customers to help with purchasing decisions.
  • Trained new staff on cashiering procedures and customer service excellence.
  • Processed refunds and exchanges at customer service desk.

Security Officer

Pick'n Pay
03.2011 - 05.2013
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Reported suspicious activities and persons to law enforcement.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.

Food Server

Pick'n pay
Johannesburg, Killarney mall , Gauteng
06.2008 - 04.2010
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
  • Enhanced dining experience by providing prompt, courteous service to customers.
  • Assisted in menu development, offering suggestions based on customer feedback and preferences.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Cultivated warm relationships with regular customers.

Education

Matric -

Masjabule high school
Pietermartzburg

Skills

    Enhanced client satisfaction through effective communication and problem-solving skills

  • Safeguarding policies
  • Health and safety procedures
  • Client-Centred approach
  • resilience in difficult situations

Hobbies and Interests

  • Read Magazines
  • Watching movies
  • Taking walks
  • Baking
  • Playing games

Certification

  • Driving Licence code 8
  • Safeguarding Individuals at Risk
  • Health and safety
  • Caregiver Certificate
  • Security Certificate (A, B, C, D & E)

Timeline

Support Worker

Cygnet Health Care (Acer Clinic)
01.2023 - 10.2024

Cashier

Pick'n pay
06.2013 - 12.2022

Security Officer

Pick'n Pay
03.2011 - 05.2013

Food Server

Pick'n pay
06.2008 - 04.2010

Matric -

Masjabule high school

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Zuzile Ngcobo