Zuwarimwe Keith Zimunya
Frankfurt
Kurzprofil
Payments-focused Product Owner with 10+ years in SaaS and FinTech ecosystems, specialising in acquiring infrastructure, SoftPOS deployment, and regulated gateway environments. Proven track record in implementing SoftPOS, Digital Payments, Card Present & Card-Not-Present transactions. Expert in navigating complex regulatory frameworks (PCI DSS, EU PSD2, PASA) while leading cross-functional teams to deliver scalable, API-driven platforms.
Übersicht
9
9
years of professional experience
4043
4043
years of post-secondary education
Berufserfahrung
Product Owner
NightsBridge
01.2023 - Current
- Stakeholder Collaboration: Led cross-functional collaboration between development, operations, compliance and commercial teams.
- Defined product vision and roadmap by combining customer insights, market research, and competitive analysis to guide strategic product decisions.
- Conducted customer interviews, surveys, and data analysis to capture pain points and validate feature hypotheses, ensuring product features deliver high value.
- Backlog Management: Prioritised feature backlog for 11,000+ gateway-connected clients, linked to 150k+ rooms, balancing delivery speed, platform stability, and long-term scalability across multi-regions.
- Documentation: Defined and maintained API documentation.
- Spikes: Creating spikes outlining the required technical methods.
- Analysis: Studying processes, activities, and information systems.
- Data Protection: Ensured product changes aligned with PCI DSS, EU controls and acquiring governance frameworks.
- Testing: Carried out UAT and release testing for high-risk payment features.
- Product Performance Monitoring and Feedback: Actively monitoring product performance, gathering feedback and insights to drive continuous improvement, ensuring successful product launches and ongoing support.
- System Design Using Swimlane Diagrams: Mapped processes and workflows.
- Management: Proven ability to lead and mentor cross-functional teams.
- Product Growth - Drove initiatives improving adoption by 25% and reducing churn by 15% within 12 months.
- Mobile App Experience (iOS/Android)
- IoT / Connected Products Experience
- Tools & Platforms: Jira, Trello, Basecamp, Miro, Figma, Notion AI, Zendesk, Fresh Desk, Bit Bucket, GitHub
Software Tester
NightsBridge
01.2021 - 01.2023
- Liaised with development managers to discuss software specifications and controls.
- Created database queries in SQL language.
- API testing
- Used Agile methodologies to aid team delivery of effective, quality software solutions.
- Carried out automated and manual test execution, delivering relevant test coverage.
- Wrote detailed test scenarios and cases, accurately logging errors and defects in comprehensive test reports.
Technical Support Engineer
NightsBridge
01.2018 - 01.2021
- Provided Tier 2 technical support for complex SaaS configurations and API troubleshooting.
- Ensuring security policies, procedures, standards, and guidelines are met.
- Handling Payment gateway-related queries and troubleshooting Paybridge + Nedbank Payment Gateway.
Technical Support & Account Manager
Semper & Techsome
01.2017 - 01.2018
- Provided Tier 2 technical support for complex SaaS configurations and API troubleshooting.
- Office IT Hardware Maintenance, Crimping networking cables, Setting up workstations' OS and Antivirus.
Technical Support & Account Manager
Arbitrage Academy
01.2017 - 01.2018
- Managed technical onboarding for clients using CMS platforms (DNN7) and Zoho Mail.
Ausbildung
Master's - Big Data Analytics
Wrexham University
Bachelor of Commerce - Business Information Systems
University of Venda
Kompetenzen
- Product Lifecycle Management
- Product visioning
- Jira and confluence proficiency
- Product Strategy
- Product launch expertise
- Backlog grooming
- User story creation
- BI tools proficiency
- Prototyping
- Understanding of gdpr regulations
- Product Roadmap Planning
- Feature Prioritisation
- Requirements Gathering
- User Story Mapping
- Gap Analysis
- UI/UX Collaboration
- Experience with SaaS / B2B products
- Payment Gateways
- PCI DSS Compliance
- 3D Secure & Tokenization
- SoftPOS Solutions
- API Integrations
- System Architecture
- SQL & Database Management
- API Design & Testing
- AI Tools & Prompt Engineering
- REST APIs
- OAuth2/JWT authentication
- Understanding of API Documentation Swagger
- Data Flow Modelling
- Risk & AML Regulations
- Cross-Border payments expertise
- Fintech industry knowledge
- Anti-Fraud measures implementation
- Anti-Money laundering regulations familiarity
Visa Status
- Eligible to Work
- Chancenkarte Holder
- No sponsorship required
Benutzerdefiniert
keith-z-76880b195
Role
Product Manager | Product Owner | Business Analyst | Payments Specialist
Languages
English
First language
German
Elementary
A2
Zeitleiste
Product Owner
NightsBridge
01.2023 - Current
Software Tester
NightsBridge
01.2021 - 01.2023
Technical Support Engineer
NightsBridge
01.2018 - 01.2021
Technical Support & Account Manager
Semper & Techsome
01.2017 - 01.2018
Technical Support & Account Manager
Arbitrage Academy
01.2017 - 01.2018
Master's - Big Data Analytics
Wrexham University
Bachelor of Commerce - Business Information Systems
University of Venda