Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Zurica Van Heerden

Zurica Van Heerden

Administrator / Accounting
Randfontein

Summary

Dynamic and detail-oriented professional with extensive experience at NG Church Randfontein-Noord, excelling in front desk operations and financial management. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in bookkeeping and office administration, consistently streamlining processes to improve efficiency and support organizational goals.

Overview

4
4
years of professional experience

Work History

Receptionist & Accounting

NG Church Randfontein-Noord
02.2022 - Current
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintain accurate and up-to-date financial records.
  • Budget Preparation and Monitoring.
  • Financial Reporting.
  • Payroll Processing.
  • Bank Reconciliation.
  • Expense tracking and approval.
  • Ensure compliance with tax regulations, including payroll taxes.
  • Grant and fund management.
  • Audit Preparation.

Receptionist & Personal Assistant

Sheriff Office
12.2021 - 02.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Assisted with planning office events and meetings for smooth execution.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Maintained appropriate filing of personal and professional documentation.
  • Accomplished project deadlines by assisting with task completion whenever required.

Education

Bachelor of Arts - Forensic Science

University of South-Africa
Florida
04.2001 -

Skills

Data entry

Telephone skills

File management

Office management

Scheduling

Administrative support

Customer/Client relations

Time management

Bookkeeping

Organization skills

Verbal and written communication

Office administration

Mail handling

Appointment scheduling

Documentation and reporting

Basic accounting

Data inputting

Database administration

Spreadsheet tracking

Business administration

Strategic planning

Expense reporting

Project management

Front desk operations

Phone etiquette

Call redirection

Recordkeeping and bookkeeping

Positive and professional

Multitasking and prioritization

Multitasking

Teamwork and collaboration

Problem-solving

Self motivation

Adaptability and flexibility

Reliability

Billing and invoicing

Interpersonal skills

Accomplishments

  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
  • Documented and resolved issues which led to better results.
  • Supervised team of 6 staff members.

Interests

Netball

Dancing

Reading and Studying

Timeline

Receptionist & Accounting

NG Church Randfontein-Noord
02.2022 - Current

Receptionist & Personal Assistant

Sheriff Office
12.2021 - 02.2022

Bachelor of Arts - Forensic Science

University of South-Africa
04.2001 -

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Zurica Van HeerdenAdministrator / Accounting