Zulfiekah Beukes
WEBMASTER
Cape Town
Summary
Abilities & Competence Ability to adapt to a new environment. Handles pressure situations well Responsible and very hard working, Reliable, Ability to communicate effectively with staff at all organizational levels, Ability to work within a team, Always on time, I don’t give 100% but 120%
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Webmaster
Ramm Technologies
Cape Town
12.2021 - Current
- Maintain exceptional customer service.
- Troubleshot issues with websites and fixed scripting and use issues.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Creative in finding solutions to problems and determining modifications for optimal use of organizational data.
- Organized and timely in providing staff, departmental members, and executive management with reports on specific data findings and their impact on organizational growth and success.
- Ensuring functionality and efficiency of sites and web servers.
- Develop SQL code to investigate queries and pulling reports.
- Data cleansing, analysis on Power BI and Excel.
- Compile weekly and monthly reports using SQL and Excel VLOOKUP.
- Manage data bases and implement data collection system.
- Utilize historical data to model business trends.
Ops Control Room Operator
Ramm Technologies
Cape Town
01.2014 - 11.2021
- Ramm Technologies provides “vehicle tracking” recovery service to its Fleet Management Customers
- The location of a vehicle in distress is dispatched through to our control room managing the ground operations Mix Telematics, Capital Air as well as S.S.I.U recovery teams to recover stolen vehicle to its fleet management customers
- Receive emergency calls from Net-star Recovery, then dispatch to see if the vehicle is safe
- Process notifications received from the City of Cape Town, Create RFS’s RAMM/COCT, Call Taking, Generating reports, Monitor vehicle and server information, Admin support
Dispatcher & Calltaker
ADT Security
Cape Town
03.2011 - 06.2013
- Directed investigations to verify and resolve customer complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Monitor and operate a radio console and computer equipment
- Determine and assign the level of priority of the call and enter the data into a computer aided dispatch
system for radio dispatch purposes. - Ask vital questions and provide pre-arrival instructions of emergency calls.
- Perform emergency medical dispatch and crisis intervention services.
- Receive and respond to a variety of emergency and non-emergency services and complaints.
Admin Assistant
Gemini Recruitment
Cape Town
01.2008 - 01.2012
- Capturing applications on system
- Organizing, arranging and coordinating meetings
- Sorting and distributing incoming and outgoing post handling external and internal
- Organizing, arranging and coordinating meetings
- Assisting in various departments when necessary
- Answering switchboard
Education
High School Diploma -
Ned Doman High School
Cape Town, South Africa 01.2004 - 12.2008
No Degree - National Certificate Information Technology System
Kingsway College
Cape Town 01.2020 - 12.2020
Skills
Computer skills (Listener, Excel, Power Point, Word, Access, Internet Explorer), Adobe, Photoshop, Database design, Web Graphic Design TechniquesStandard and Documentation Techniques, Programming Principals, Programming for the InternetResearch Techniques,Technical Operations SupportGood Communication Skills, Punctuality, Teamwork, Continuous improvement, Stress and time management ability, Stolen Vehicle recovery
Admin support, Computer Literate, Technical operations support, Phishing Security Training, GIS, Ramm Project Register, RammTrac Navigation, Video Conferencing Course, RammCloud Course, Telegram, Ramm Explorer, Fitment Client, Project Register, Anydesk, Grouptracker, Technical Support Jobcards and R Operations Support
Timeline
Webmaster
Ramm Technologies
12.2021 - Current
No Degree - National Certificate Information Technology System
Kingsway College
01.2020 - 12.2020
Ops Control Room Operator
Ramm Technologies
01.2014 - 11.2021
Dispatcher & Calltaker
ADT Security
03.2011 - 06.2013
Admin Assistant
Gemini Recruitment
01.2008 - 01.2012
High School Diploma -
Ned Doman High School
01.2004 - 12.2008