Summary
Overview
Work History
Education
Skills
General Management
Human Resources
Administration And Finance
Marketing
Motivational Letter
Salary Requirement
Personal Information
Timeline
Generic

Zulfa Sambow

Senior Sales Consultant
Cape town

Summary

Experienced and results-oriented Sales Consultant/Team Leader with over 10 years of experience leading diverse teams in fast-paced environments. Proven ability to motivate and manage staff, improve performance, and ensure high levels of customer satisfaction. Skilled in people management, conflict resolution, goal setting, and team development, with a strong focus on fostering collaboration and maintaining a positive work culture. Adept at strategic planning, problem-solving, and training new team members to drive organizational success. Passionate about continuous improvement and delivering exceptional results through effective leadership and innovative strategies.


Overview

21
21
years of professional experience
6081
6081
years of post-secondary education
2
2
Languages

Work History

Sales Consultant

Sanlam
05.2023 - Current
  • Company Overview: Sanlam Direct
  • Selling Retirement Plan, Tax Free Saving and Risk Products
  • Administration of Applications
  • Capturing of Applications
  • Handling customer queries
  • Dealing with customer services
  • Manage and monitor application process of prospective customers.
  • Send Quotations to clients.
  • I was part of the EECC where we promote equity in the workplace.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Set and achieved company defined sales goals.

Junior Processing Assistant

Sanlam
01.2022 - 04.2023
  • Company Overview: Sanlam Individual Life
  • Under general supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents and maintaining records and files.
  • Routines are generally prescribed, and supervision is readily available.
  • Ensure that New Business cases are issued as soon as possible after the proposal has been received.
  • Do follow-ups on outstanding information on proposal forms.
  • Update client information on a regular basis.
  • Communicate with both the client and marketer telephonic and in writing.
  • Ensure clients are satisfied and retained.
  • I was also part of the EECC where we promote equity in the workplace.
  • Sanlam Individual Life
  • Implemented process improvements that led to increased accuracy rates in data entry tasks.
  • Assisted team members in meeting deadlines, ensuring timely completion of all projects.
  • Developed strong working relationships with cross-functional teams, fostering a positive work environment focused on collaboration and shared success.
  • Expedited turnaround times for critical documents by prioritizing tasks based on urgency levels.
  • Maintained accurate records and ensured data confidentiality through diligent file management practices.
  • Handled multiple simultaneous projects efficiently, effectively managing resources and time allocation to meet tight deadlines successfully.

Sales Consultant

Sanlam
04.2018 - 12.2021
  • Company Overview: Sanlam Direct
  • Selling Retirement Plan, Tax Free Saving and Risk Products
  • Administration of Applications
  • Capturing of Applications
  • Handling customer queries
  • Dealing with customer services
  • Manage and monitor application process of prospective customers.
  • Send Quotations to clients.
  • I was part of the EECC where we promote equity in the workplace.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Set and achieved company defined sales goals.

Credit Controller

Expedient Medical
09.2017 - 02.2018
  • Company Overview: Medical Specialist
  • Control outstanding medical aid accounts
  • Daily account reconciliations
  • Do monthly age analysis
  • Deal with client queries
  • Follow up on short paid ledger
  • Allocate medical remittances
  • Work on the Goodx system
  • Filing
  • Receipting
  • Medical Specialist
  • Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
  • Reached out to customers to check on payments and convey options.
  • Reviewed customer accounts for compliance with repayment obligations.
  • Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
  • Increased collection rates through proactive account management and regular follow-ups with clients.
  • Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
  • Streamlined the credit control process by developing a comprehensive debtor management system.

Senior Sales Consultant and 2IC

Frank.net and Liberty Life
10.2015 - 09.2017
  • Company Overview: Financial Services
  • Cross selling
  • Building Relationships with clients
  • Administration
  • Capturing of Applications
  • Handling customer queries
  • Dealing with customer services
  • Manage and monitor application process of prospective customers
  • Ensure that target is met
  • Chosen to pilot the new Liberty Life campaign
  • Dialling outbound
  • Generating leads
  • Coached the new people that came to the team
  • I am 2IC for my current team leader
  • Compile performance reports for the Team Leader
  • I have also assisted the Claims department with their filling
  • Financial Services

Sales Consultant

Woolworths Financial Services
04.2014 - 09.2015
  • Company Overview: Financial Services
  • Contacting new and existing Woolworths Financial Services clients telephonically and conducting courtesy calls
  • Informing customers of certain offers (in order to retain or increase spend)
  • Cross selling - insurance and other products
  • Generating and explaining pre-agreements with Credit Limit Increases (CLI)
  • Tracking of customer queries
  • Contacting NTU customers (Not Taken Up accounts)
  • Capturing and updating of client information on system
  • Providing excellent client service
  • Analytical thinking, problem solving, abilities to provide in-depth feedback
  • The ability to sell credit cards and In-store cards to customers
  • Ensure that target is met
  • Facilitating Let's Talk sessions & communicating any process gaps within my team
  • Communicate change in business process to team
  • Provide coaching to individuals within my team who require assistance with systems and QA
  • Capturing teams' stats (per session, daily, monthly)
  • Customer Service- Dealing with client queries and handling their accounts
  • Financial Services

Sales Consultant

Frank.Net
10.2013 - 03.2014
  • Company Overview: Call Centre
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Followed up with existing customers to provide additional support and address concerns.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Sold all types of risk products

Team Leader

Selldirect Marketing
02.2008 - 09.2013
  • Company Overview: Call Centre
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Sales Consultant and 2IC

Platinum
11.2007 - 01.2009
  • Company Overview: Call Centre
  • Cross selling
  • Building Relationships with clients
  • Administration
  • Capturing of Applications
  • Handling customer queries
  • Dealing with customer services
  • Manage and monitor application process of prospective customers
  • Ensure that target is met
  • Call Centre

Team Manager

Midas Telecommunications
04.2007 - 09.2007
  • Company Overview: Call Centre
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Sales Assistant and Assistant Manager

Top Boutique
11.2004 - 03.2007
  • Company Overview: Retail
  • Assist clients
  • Banking daily
  • Filing
  • Manage Employees weekends
  • Retail
  • Increased sales by building strong customer relationships and providing excellent service.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.

Education

Microsoft Azure Fundamentals

Microsoft Azure Fundamentals
04.2001 -

Percipio -

Sales Manager (Team Manager)
04.2001 -

Percipio -

Business Analysis Foundation

Linkedin -

Key Account Management

Inseta -

ITISA Leader Programme

Mandate On Coaching And Feedback in Quality - NQF Level 4

Coaching Solutions

Health And Safety Representative - NQF Level 2

Health And Safety Representative

Matric - Grade 12

ALOE HIGH SCHOOL

Skills

  • MS Word

  • Excel

  • Outlook

  • Internet Explorer

  • XDS

  • Presence (Dialler)

  • Customer Central (C2)

  • OM4

  • Track & Trace

  • Vision

  • Goodx System

  • Sentrix

  • D365

  • Epsilon

  • Vicki Dial

General Management

  • Supervising Staff
  • Daily operations planning
  • Weekly operations planning
  • Weekly Reports

Human Resources

Coaching, training, mentoring and developing my peers and new Recruits

Administration And Finance

  • Filing
  • Personal Administration
  • Banking Money
  • Working costing for promotions
  • Handling new accounts
  • Cell phone administration
  • Weekly staffing
  • Invoicing
  • Receipting

Marketing

  • Selling
  • Visual merchandising
  • Sales promotion
  • Product Knowledge

Motivational Letter

To Whom It May Concern,

I am writing to express my interest in the Team Leader position. With a broad and diverse professional background, strong leadership capabilities, and a commitment to continuous personal and professional growth, I am confident that I can be a valuable asset to your department.

I am currently employed at Sanlam Direct as a Sales Consultant, where I specialize in selling Retirement, Tax-Free Savings and Risk policies while maintaining high levels of client satisfaction. Previously, I worked as a Junior Processing Assistant, ensuring the timely issuance of New Business cases and following up on outstanding proposal information. In my role as a Senior Sales Consultant, I was responsible for managing client applications, providing services, and handling administrative duties.

To complement my professional experience, I have invested in various courses to enhance my skills. I have completed a Sales Manager course, which provided me with crucial knowledge in management and leadership. I have also pursued Human Recourse courses, which deepened my understanding of people management, employee relations, and organizational behavior. Additionally, I hold certifications in Data Analysis Foundations, Key Account Management, Technical Support Fundamentals, and most recently, Microsoft Azure Fundamentals, which has equipped me with foundational knowledge in cloud computing, networking, and basic cloud services. Furthermore, I completed the ITISA Leadership course, which helped develop my leadership qualities and management style, preparing me to effectively guide teams and drive results.

My involvement in the Employment Equity Consultative Committee demonstrates my commitment to promoting an inclusive, fair, and diverse workplace by addressing recruitment practices and eliminating any form of discrimination.

I also have experience working as a Credit Controller at Expedient Medical, where I handled invoicing, receipting, and liaised with medical aid schemes to ensure the successful processing of claims. Earlier in my career, at Selldirect Marketing, I worked my way up from a Sales Agent to a Team Leader, where I developed strong leadership skills while managing a diverse team in a fast-paced environment.

I am confident, driven, and passionate about creating a positive, collaborative work environment. My strengths include excellent communication, empathy, time management, and problem-solving skills. I am always looking for ways to inspire my team while contributing to the overall growth and success of the organization.

Thank you for considering my application. I am excited about the opportunity to discuss how my experience, skills, and enthusiasm can contribute to your team’s success.



Kind regards,
Zulfa Sambow

Salary Requirement

To be discussed

Personal Information

Available: One Month

Timeline

Sales Consultant

Sanlam
05.2023 - Current

Junior Processing Assistant

Sanlam
01.2022 - 04.2023

Sales Consultant

Sanlam
04.2018 - 12.2021

Credit Controller

Expedient Medical
09.2017 - 02.2018

Senior Sales Consultant and 2IC

Frank.net and Liberty Life
10.2015 - 09.2017

Sales Consultant

Woolworths Financial Services
04.2014 - 09.2015

Sales Consultant

Frank.Net
10.2013 - 03.2014

Team Leader

Selldirect Marketing
02.2008 - 09.2013

Sales Consultant and 2IC

Platinum
11.2007 - 01.2009

Team Manager

Midas Telecommunications
04.2007 - 09.2007

Sales Assistant and Assistant Manager

Top Boutique
11.2004 - 03.2007

Microsoft Azure Fundamentals

Microsoft Azure Fundamentals
04.2001 -

Percipio -

Sales Manager (Team Manager)
04.2001 -

Matric - Grade 12

ALOE HIGH SCHOOL

Percipio -

Business Analysis Foundation

Linkedin -

Key Account Management

Inseta -

ITISA Leader Programme

Mandate On Coaching And Feedback in Quality - NQF Level 4

Coaching Solutions

Health And Safety Representative - NQF Level 2

Health And Safety Representative
Zulfa SambowSenior Sales Consultant