Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
RegisteredNurse

Zulfa Ebrahim

Medical Receptionist
Cape Town,WC

Timeline

Medical Receptionist

Dr. A. Ikram
03.2005 - Current

Medical Receptionist

Dr. S. Naidoo
10.2001 - 02.2005

Medical Receptionist

Dr. L. Abrahams
11.1998 - 10.2001

High School Diploma -

Lentegeur Senior Secondary School
01.1994 - 12.1998

Work History

Medical Receptionist

Dr. A. Ikram
03.2005 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Supported positive patient experience by offering assistance with filling out health forms.
  • Enhanced patient understanding by providing clear explanations of treatment procedures.
  • Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
  • Reduced administrative errors by consistently verifying insurance information.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Improved accuracy of patient data with meticulous record-keeping.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.
  • Streamlined billing processes, ensuring accurate and timely invoicing.
  • Managed patient appointments efficiently, reducing wait times significantly.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Assisted with medical coding and billing tasks.

Medical Receptionist

Dr. S. Naidoo
10.2001 - 02.2005
  • Prepared and processed patient referrals and transfer requests.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Helped patients complete necessary medical forms and documentation.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Enhanced office efficiency by implementing new filing system for patient records.
  • Enhanced patient experience by maintaining clean, organized reception area.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Performed various administrative tasks by filing, copying and faxing documents.

Medical Receptionist

Dr. L. Abrahams
11.1998 - 10.2001
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Enhanced patient understanding by providing clear explanations of treatment procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Prepared and processed patient referrals and transfer requests.

Overview

27
27
years of professional experience
5
5
years of post-secondary education

Education

High School Diploma -

Lentegeur Senior Secondary School
Western Cape
01.1994 - 12.1998

Skills

Front desk operations

Telephone etiquette

Appointment scheduling

Medical terminology

Patient scheduling

Office administration

Patient registration

Microsoft office

Appointment setting

Payment collection

Patient relations

Medical records management

Workflow optimization

Referral verification

Medical office administration

Medical billing and coding

Account management

Problem-solving

Cash handling

Computer proficiency

Time management

Critical thinking

Organization and time management

Data entry

Adaptable and flexible

Scheduling tests and procedures

Summary

Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations. Offering strong organizational skills and friendly, professional demeanor, ready to learn and grow in medical office setting. Brings ability to quickly grasp medical terminology and healthcare procedures, alongside proficiency in computer systems and administrative tasks. Ready to use and develop communication and organizational skills. Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 20years. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceHealthcare benefits

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