Zukiwe Kaleni
Port Elizabeth
Summary
Dedicated professional with experience in administrative tasks, retail operations, and machine operations. Skilled in data entry, POS software, and equipment maintenance, with strong communication and workflow planning skills.
Overview
10
10
years of professional experience
Work History
Intern
Department of Home Affairs
Port Elizabeth
03.2023 - 07.2024
- Supported departmental activities by providing clerical assistance.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Tapping
Lear Corporation
Port Elizabeth
06.2022 - 12.2022
- Operating and maintaining production machinery, adhering to quality standards, and achieving production targets.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Performed routine maintenance on equipment to ensure optimal performance.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Literacy Coach
Masinyusane
Port Elizabeth
01.2021 - 12.2021
- Created educational materials according to lesson plans and school programs.
- Worked directly with many students either individually or in small groups.
- Provided innovative reading resources for students.
- Guided students, teaching methods for working assignments and determining correct solutions.
- Attended training sessions, enhancing tutoring practices and techniques.
- Educated students in use of various study techniques.
Cashier & Customer Care Agent
Shoprite
Port Elizabeth
01.2018 - 12.2018
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier & Customer Care Agent
Woolworths
Port Elizabeth
01.2015 - 10.2017
- Helped customers find specific products, answered questions, and offered product advice.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Scanned items and checked pricing on cash register for accuracy.
- Built strong relationships with customers by providing exceptional service.
Education
Short Course - Professional Receptionist
Ululo Empowerment Technologies
Port Elizabeth 06-2021
N6 - Public Management
Dower Tvet College
Port Elizabeth High School Diploma -
Qaphela Senior Secondary
Port Elizabeth Skills
- Data entry
- Excellent customer service
- Administrative support
- Team collaboration
- Safety compliance
- Excellent communication
- Equipment maintenance
- Production efficiency
- Machine operation
- Tool operation
- Teamwork and coordination
- Point of sale operations
- Retail software proficiency
- Workflow planning
- PC proficient
Languages
Xhosa
First Language
English
Proficient (C2)
C2
References
- Department of Home Affairs
- Miss Lungisa (Mentor)
- 0816573152
- Lear Corporation
- Miss Claudne (Supervisor)
- 0718753142
- Masinyusane N.G.O
- Miss Xana (Mentor)
- 0631892045
Timeline
Intern
Department of Home Affairs
03.2023 - 07.2024
Tapping
Lear Corporation
06.2022 - 12.2022
Literacy Coach
Masinyusane
01.2021 - 12.2021
Cashier & Customer Care Agent
Shoprite
01.2018 - 12.2018
Cashier & Customer Care Agent
Woolworths
01.2015 - 10.2017
Short Course - Professional Receptionist
Ululo Empowerment Technologies
N6 - Public Management
Dower Tvet College
High School Diploma -
Qaphela Senior Secondary