Summary
Overview
Work History
Education
Skills
Personal Information
First Names
Ee Status
Physical Address
References
References
Timeline
Generic

Zukiswa Qango

Noordwyk

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience
1
1
Language

Work History

Quality Control Administrator

Momentum Corporate
08.2022 - Current
  • Check and verify all financial and non-financial operational transactions including client interactions accurately and within the agreed turnaround times and service level agreements ensuring no daily backlog in quality queues.
  • Identify and clearly note gaps in transactional processing performance or service delivery and give concise recommendation/feedback for corrections and improvements in service delivery on relevant platforms for immediate action by operations service consultants and to allow accurate reporting on up-skilling and development to the operational management team.
  • Contribute to the identification of business services process issues and development of solutions, escalating to the Quality Control Portfolio Manager to determine the best operational course of action.
  • In collaboration with the Portfolio Manager implement and take joint accountability for the service response to the Momentum Corporation Operational business strategy.
  • Contribute and ensure compliance to relevant legislation and risk mitigation strategies.
  • Deliver on service level agreements to ensure that the overall client expectations are managed.
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
  • Adopt a performance culture that exceeds service delivery expectations maintaining high quality output within service level agreement.
  • Adopt a culture of accountability for personal, regional and cross regional queue management to ensure full turn-around time of quality control items is maintained.
  • Understand impact of quality effort to overall client experience.
  • Take full accountability for personal management of own service standard delivery.
  • Build strong relationships through providing consistent and accurate concise recommendation/feedback, expressing positive expectations to improve overall high-quality client service experience.
  • Exceed client expectation by adopting a cross regional team culture.
  • Positively influence and participate in change initiatives.
  • Continuously develop own expertise in terms of operational process changes, industry and legislation knowledge.
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas.
  • Take ownership for driving career development.
  • Manage financial and other company resources under your control with due respect.
  • Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
  • Check and verify all operational processes and client interactions timeously and accurately to avoid re-works and late processing penalties.
  • Adopt a culture of excellence ensuring zero defects / errors in overall client experience from Momentum Corporate operational teams.

Quality Control Administrator

Momentum Corporate
08.2022 - Current
  • Check and verify all financial and non-financial operational transactions including client interactions accurately and within the agreed turnaround times and service level agreements ensuring no daily backlog in quality queues.
  • Identify and clearly note gaps in transactional processing performance or service delivery and give concise recommendation/feedback for corrections and improvements in service delivery on relevant platforms for immediate action by operations service consultants and to allow accurate reporting on up-skilling and development to the operational management team.
  • Contribute to the identification of business services process issues and development of solutions, escalating to the Quality Control Portfolio Manager to determine the best operational course of action.
  • In collaboration with the Portfolio Manager implement and take joint accountability for the service response to the Momentum Corporation Operational business strategy.
  • Contribute and ensure compliance to relevant legislation and risk mitigation strategies.
  • Deliver on service level agreements to ensure that the overall client expectations are managed.
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
  • Adopt a performance culture that exceeds service delivery expectations maintaining high quality output within service level agreement.
  • Adopt a culture of accountability for personal, regional and cross regional queue management to ensure full turn-around time of quality control items is maintained.
  • Understand impact of quality effort to overall client experience.
  • Take full accountability for personal management of own service standard delivery.
  • Build strong relationships through providing consistent and accurate concise recommendation/feedback, expressing positive expectations to improve overall high-quality client service experience.
  • Exceed client expectation by adopting a cross regional team culture.
  • Positively influence and participate in change initiatives.
  • Continuously develop own expertise in terms of operational process changes, industry and legislation knowledge.
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas.
  • Take ownership for driving career development.
  • Manage financial and other company resources under your control with due respect.
  • Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
  • Check and verify all operational processes and client interactions timeously and accurately to avoid re-works and late processing penalties.
  • Adopt a culture of excellence ensuring zero defects / errors in overall client experience from Momentum Corporate operational teams.

Legal Drafter (Drafting and FSCA Submissions of Funds Special rules)

Sygnia Asset Management
06.2020 - 03.2022
  • Log any new and revised special rules onto the Rules workflow and update the various steps on the workflow.
  • Draft new special rules using the employer participation application (EPA) and installation summary.
  • Draft revised special rules using the employer's resolution and the current registered special rules.
  • Send draft to team leader for checking.
  • Once the draft is received back from the team leader, send to Principal Officer and Trustees for approval.
  • Submit the signed special rules to the FSCA and notify consultant.
  • Effectively log all FSCA queries and notify consultant.
  • Respond timeously to any FSCA queries and notify consultant when a response is submitted.
  • Notify Supervisors, Administration and Consultant once FSCA approval is received.
  • Respond timeously to consultants on internal queries and follow-ups.
  • MANAGING ALL OTHER FSCA SUBMISSIONS: Valuation reports, responses to FSCA, valuation exemption applications - Valuation control.
  • Appointment letters (valuator, auditor, and principal officer).
  • Extension applications and response to FSCA queries in respect of annual financial statements - EBAccounting will submit the actual annual financial statements to the FSCA Section 26 applications.
  • Reason for Leaving: Relocate due to family responsibilities

Legal Drafter (Drafting and FSCA Submissions of Funds Special rules)

Sygnia Asset Management
06.2020 - 03.2022
  • Log any new and revised special rules onto the Rules workflow and update the various steps on the workflow.
  • Draft new special rules using the employer participation application (EPA) and installation summary.
  • Draft revised special rules using the employer's resolution and the current registered special rules.
  • Send draft to team leader for checking.
  • Once the draft is received back from the team leader, send to Principal Officer and Trustees for approval.
  • Submit the signed special rules to the FSCA and notify consultant.
  • Effectively log all FSCA queries and notify consultant.
  • Respond timeously to any FSCA queries and notify consultant when a response is submitted.
  • Notify Supervisors, Administration and Consultant once FSCA approval is received.
  • Respond timeously to consultants on internal queries and follow-ups.
  • MANAGING ALL OTHER FSCA SUBMISSIONS: Valuation reports, responses to FSCA, valuation exemption applications - Valuation control.
  • Appointment letters (valuator, auditor, and principal officer).
  • Extension applications and response to FSCA queries in respect of annual financial statements - EBAccounting will submit the actual annual financial statements to the FSCA Section 26 applications.
  • Reason for Leaving: Relocate due to family responsibilities

Employee Benefits Operations Support Administrator- Section 37C (Death Claims)

Sygnia Asset Management
02.2020 - 05.2020
  • Perform full investigations by liaising with dependents, nominees and employer.
  • Maintain records of all investigations.
  • Engaging fund appointed tracing agents where required.
  • Managing death claims workflow.
  • Providing statistics and reports where necessary.
  • Draft trustees resolutions.
  • Draft beneficiary communication.
  • Complete necessary documentation where benefits are transferred to beneficiary funds.
  • Complete documentation for payment of beneficiaries.
  • Reason for Leaving: Better Opportunities

Employee Benefits Operations Support Administrator- Section 37C (Death Claims)

Sygnia Asset Management
02.2020 - 05.2020
  • Perform full investigations by liaising with dependents, nominees and employer.
  • Maintain records of all investigations.
  • Engaging fund appointed tracing agents where required.
  • Managing death claims workflow.
  • Providing statistics and reports where necessary.
  • Draft trustees resolutions.
  • Draft beneficiary communication.
  • Complete necessary documentation where benefits are transferred to beneficiary funds.
  • Complete documentation for payment of beneficiaries.
  • Reason for Leaving: Better Opportunities

Benefit Payment Specialist

Sanlam Employee Benefits (SEBCORE)
08.2016 - 12.2019
  • Day to day administration of the benefit payment process.
  • Capture all information on payment advise for processing.
  • Validity checks done on MIP system.
  • Follow up with HR for documentation before processing a claim.
  • Investigate, resolve and provide feedback to Fund Accounting on all General ledger queries.
  • Liaise with Legal with regards to Divorce order and Maintenance orders.
  • Process reinstatement on exited members and ensure correct process is followed.
  • Ensure all documentation is attached before closing incident.
  • Ensure all processing is done within the agreed SLA.
  • Reason for Leaving: relocation

Benefit Payment Specialist

Sanlam Employee Benefits (SEBCORE)
08.2016 - 12.2019
  • Day to day administration of the benefit payment process.
  • Capture all information on payment advise for processing.
  • Validity checks done on MIP system.
  • Follow up with HR for documentation before processing a claim.
  • Investigate, resolve and provide feedback to Fund Accounting on all General ledger queries.
  • Liaise with Legal with regards to Divorce order and Maintenance orders.
  • Process reinstatement on exited members and ensure correct process is followed.
  • Ensure all documentation is attached before closing incident.
  • Ensure all processing is done within the agreed SLA.
  • Reason for Leaving: relocation

Death Claims Administrator

Orion umbrella business
11.2014 - 07.2016
  • Day to day administration of the death benefits (Approved & unapproved Funds).
  • Screening and processing of Death Claims.
  • Liaise with various Insurers to claim the group life benefit payment.
  • Liaise with beneficiaries, Employer and brokers to gather information and documentation pertaining to a claim.
  • Liaise with legal with regards to Legal opinion in respect of claims.
  • Ensure all documentation is accurate and complete when sending it through for processing and is attached to the case on the Automated workflow distributor (AWD).
  • Ensure all ad hoc requests for advanced death payments are submitted to Board of Trustees for consideration.
  • Handling of client enquiries in a professional manner.
  • Attend Adjudication meetings.
  • Set up claims payment process i.e. Requesting Tax directives from SARS, do bank verifications.
  • Assist with Month end Status report.
  • Assist with Payment of Funeral benefits within 24hrs upon receipt of all valid claim documents.
  • Respond to e-mail enquiries using EMS (central mailbox).
  • Reason for Leaving: Better opportunities

Death Claims Administrator

Orion umbrella business
11.2014 - 07.2016
  • Day to day administration of the death benefits (Approved & unapproved Funds).
  • Screening and processing of Death Claims.
  • Liaise with various Insurers to claim the group life benefit payment.
  • Liaise with beneficiaries, Employer and brokers to gather information and documentation pertaining to a claim.
  • Liaise with legal with regards to Legal opinion in respect of claims.
  • Ensure all documentation is accurate and complete when sending it through for processing and is attached to the case on the Automated workflow distributor (AWD).
  • Ensure all ad hoc requests for advanced death payments are submitted to Board of Trustees for consideration.
  • Handling of client enquiries in a professional manner.
  • Attend Adjudication meetings.
  • Set up claims payment process i.e. Requesting Tax directives from SARS, do bank verifications.
  • Assist with Month end Status report.
  • Assist with Payment of Funeral benefits within 24hrs upon receipt of all valid claim documents.
  • Respond to e-mail enquiries using EMS (central mailbox).
  • Reason for Leaving: Better opportunities

EB Recons Administrator

Metropolitan International
11.2013 - 05.2014
  • Verification and acceptance of electronic and manual data supplied in respect of monthly contributions for all Employers.
  • Monthly collection of contributions as per Rules of the respective fund.
  • Monthly follow up with Employers proven to have under/over paid their contributions for the month under review.
  • Identifying deposits by Employers in settlement of any outstanding contributions.
  • Daily follow up of outstanding work items relating to month-end queries and claims.
  • Assist in calculation and recovery of all late payment interest amounts due and payable in respect of all outstanding contributions as per provision of section 13a of the Pension funds Act,24 of 1956 (as amended).
  • Calculating and payment of risk premiums.
  • Adhoc responsibilities as may be required from time to time.
  • Reason for Leaving: Contract ended

EB Recons Administrator

Metropolitan International
11.2013 - 05.2014
  • Verification and acceptance of electronic and manual data supplied in respect of monthly contributions for all Employers.
  • Monthly collection of contributions as per Rules of the respective fund.
  • Monthly follow up with Employers proven to have under/over paid their contributions for the month under review.
  • Identifying deposits by Employers in settlement of any outstanding contributions.
  • Daily follow up of outstanding work items relating to month-end queries and claims.
  • Assist in calculation and recovery of all late payment interest amounts due and payable in respect of all outstanding contributions as per provision of section 13a of the Pension funds Act,24 of 1956 (as amended).
  • Calculating and payment of risk premiums.
  • Adhoc responsibilities as may be required from time to time.
  • Reason for Leaving: Contract ended

Benefit Payments Authoriser

RFA Umbrella Business Evergreen
06.2012 - 11.2013
  • Authorization of Withdrawal claims ie Resignation, Retirement, Dismissal, Retrenchment, Disability, Divorce settlements and Death Claims.
  • Check that Withdrawal claim forms are correctly completed and accurately captured by the Processer.
  • Make sure that all required Docs are attached to the case before authorizing payment i.e. Recognition of Transfer is completed and stamped by Receiving Fund if member is transfer benefit to another Fund.
  • Withdrawal claim information has been validated and verified by the Liaison Person i.e. Member's banking details provided have been validated or verified with the Bank.
  • Tax has been successfully and correctly applied for at SARS according to the Exit type on Withdrawal claim form.
  • Checking Prior Claims to see if member has any Outstanding Liens i.e. Homeloans, Divorce orders, Court orders or Foreign services.
  • Assisting with queries on EMS (E-mail Messenger Services).
  • Assisting with telephone queries from members re progress on Claims.
  • Reason for Leaving: Better Opportunities

Benefit Payments Authoriser

RFA Umbrella Business Evergreen
06.2012 - 11.2013
  • Authorization of Withdrawal claims ie Resignation, Retirement, Dismissal, Retrenchment, Disability, Divorce settlements and Death Claims.
  • Check that Withdrawal claim forms are correctly completed and accurately captured by the Processer.
  • Make sure that all required Docs are attached to the case before authorizing payment i.e. Recognition of Transfer is completed and stamped by Receiving Fund if member is transfer benefit to another Fund.
  • Withdrawal claim information has been validated and verified by the Liaison Person i.e. Member's banking details provided have been validated or verified with the Bank.
  • Tax has been successfully and correctly applied for at SARS according to the Exit type on Withdrawal claim form.
  • Checking Prior Claims to see if member has any Outstanding Liens i.e. Homeloans, Divorce orders, Court orders or Foreign services.
  • Assisting with queries on EMS (E-mail Messenger Services).
  • Assisting with telephone queries from members re progress on Claims.
  • Reason for Leaving: Better Opportunities

New Business Administrator

Fairbain Capital (PTY) LTD Investment Frontiers
07.2011 - 03.2012
  • Liaising with clients and intermediaries regarding their investments telephonically as well as via fax, e-mail and by letter writing.
  • Checking that their instructions are complete and correct.
  • To ensure, that everything is carried out accurately and timorously.
  • Validating all disinvestments (withdrawals), application forms for Investment Frontiers.
  • This includes Full-Disinvestments, Part-Disinvestments and Non-Interest Bearing Loans.
  • Contacting Brokers/Agents for any outstanding documents or information, regarding the disinvestments.
  • Reason for Leaving: Contract ended

New Business Administrator

Fairbain Capital (PTY) LTD Investment Frontiers
07.2011 - 03.2012
  • Liaising with clients and intermediaries regarding their investments telephonically as well as via fax, e-mail and by letter writing.
  • Checking that their instructions are complete and correct.
  • To ensure, that everything is carried out accurately and timorously.
  • Validating all disinvestments (withdrawals), application forms for Investment Frontiers.
  • This includes Full-Disinvestments, Part-Disinvestments and Non-Interest Bearing Loans.
  • Contacting Brokers/Agents for any outstanding documents or information, regarding the disinvestments.
  • Reason for Leaving: Contract ended

Accounts Administrator

RFA-Annuity Services
06.2008 - 10.2010
  • Controlling, monitoring and reconciling control accounts i.e. Nez., EFT, Platinum Accounts, Non-profit, Inflation linked and Tshwane Account.
  • Print and check Bank statements for funds coming into each account.
  • Receipting/Allocation of deposits received into Accounts.
  • Undertake in-depth investigations on accounts to ensure that unreconciled items are resolved timeously.
  • Reporting on the status of accounts (by producing a monthly ageing analysis).
  • Ensure weekly investments on Deposits received in the Namibia Account.
  • Logging of payment rejected by ACB run tape before the next payment run.
  • Deposits relating to expense recoveries.
  • Vet Reports sign off.
  • Processing journals.
  • Reason for Leaving: Relocate

Accounts Administrator

RFA-Annuity Services
06.2008 - 10.2010
  • Controlling, monitoring and reconciling control accounts i.e. Nez., EFT, Platinum Accounts, Non-profit, Inflation linked and Tshwane Account.
  • Print and check Bank statements for funds coming into each account.
  • Receipting/Allocation of deposits received into Accounts.
  • Undertake in-depth investigations on accounts to ensure that unreconciled items are resolved timeously.
  • Reporting on the status of accounts (by producing a monthly ageing analysis).
  • Ensure weekly investments on Deposits received in the Namibia Account.
  • Logging of payment rejected by ACB run tape before the next payment run.
  • Deposits relating to expense recoveries.
  • Vet Reports sign off.
  • Processing journals.
  • Reason for Leaving: Relocate

Accounts Administrator

Old Mutual HealthCare (PTY) LTD
04.2005 - 05.2008
  • Processing of monthly journals.
  • Controlling Scheme Payments Account.
  • Recoupment of funds from Schemes accounts to the Scheme Payments Account.
  • Preparation of Bank Reconciliation.
  • Processing Payments to third parties i.e. Suppliers/Doctors.
  • Match Cashed cheques in Ilicare system to Bank Statement.
  • Capture EFT payments on Nedinform system.
  • Prepare Daily Bank balance spread sheet for all schemes bank accounts.
  • Assist with investigation of recon items on Scheme Payment account.
  • Checking Bank balances daily on all Schemes accounts to ensure sufficient funds in all schemes bank account.
  • Handling supplier and members queries.
  • Answering telephone and filing.
  • Reason for Leaving: Better opportunities

Accounts Administrator

Old Mutual HealthCare (PTY) LTD
04.2005 - 05.2008
  • Processing of monthly journals.
  • Controlling Scheme Payments Account.
  • Recoupment of funds from Schemes accounts to the Scheme Payments Account.
  • Preparation of Bank Reconciliation.
  • Processing Payments to third parties i.e. Suppliers/Doctors.
  • Match Cashed cheques in Ilicare system to Bank Statement.
  • Capture EFT payments on Nedinform system.
  • Prepare Daily Bank balance spread sheet for all schemes bank accounts.
  • Assist with investigation of recon items on Scheme Payment account.
  • Checking Bank balances daily on all Schemes accounts to ensure sufficient funds in all schemes bank account.
  • Handling supplier and members queries.
  • Answering telephone and filing.
  • Reason for Leaving: Better opportunities

Education

Matric -

Chris Hani high School
01.2003

Momentum Corporate Yenzani Training - Legislation

Momentum Corporate (Yenzani Training)
01.2022

Momentum Corporate Yenzani Training - Products Training

Momentum Corporate (Yenzani Training)
01.2022

Momentum Corporate Yenzani Training - Risk Claims Training (Death & Funeral Claims)

Momentum Corporate (Yenzani Training)
01.2022

Momentum Corporate Training - Withdrawal & Retirement Claims

Momentum Corporate (Iluman Capital)
01.2022

Pension funds law level 7 - Retirement Fund Legislation

University of South Africa
01.2021

National Higher Certificate - Accountancy

Cape Peninsula University of Technology
01.2009

National Higher Certificate - Business Administration

False Bay College
01.2005

Skills

MS Word

Personal Information

  • Available: 1 calendar month
  • ID Number: 8507010564082
  • Availability: 1 calendar month
  • ID Number: 8507010564082
  • Nationality: South African
  • Driving License: code 8

First Names

Zukiswa

Ee Status

Black

Physical Address

Unit 17 Carlswald Crest, Noordwyk, Gauteng, 0157

References

  • Momentum Corporate, Teran Devaraj, Administration Manager: Quality Control, 084 811 4444
  • Sygnia Asset Management, Mr Anthony Beuzana, Team leader, 084 962 8641
  • Orion Umbrella Business, Mrs Thenjiswa Ntoni, Team Leader, 083 503 4478/081 554 0207, tntoni@oldmutual.com
  • RFA - Annuity Services, Mr Jason de Vries, Team leader, 021 504 8019 or 084 307 5477

References

  • Momentum Corporate, Teran Devaraj, Administration Manager: Quality Control, 084 811 4444
  • Sygnia Asset Management, Mr Anthony Beuzana, Team leader, 084 962 8641
  • Orion Umbrella Business, Mrs Thenjiswa Ntoni, Team Leader, 083 503 4478/081 554 0207, tntoni@oldmutual.com
  • RFA - Annuity Services, Mr Jason de Vries, Team leader, 021 504 8019 or 084 307 5477

Timeline

Quality Control Administrator

Momentum Corporate
08.2022 - Current

Quality Control Administrator

Momentum Corporate
08.2022 - Current

Legal Drafter (Drafting and FSCA Submissions of Funds Special rules)

Sygnia Asset Management
06.2020 - 03.2022

Legal Drafter (Drafting and FSCA Submissions of Funds Special rules)

Sygnia Asset Management
06.2020 - 03.2022

Employee Benefits Operations Support Administrator- Section 37C (Death Claims)

Sygnia Asset Management
02.2020 - 05.2020

Employee Benefits Operations Support Administrator- Section 37C (Death Claims)

Sygnia Asset Management
02.2020 - 05.2020

Benefit Payment Specialist

Sanlam Employee Benefits (SEBCORE)
08.2016 - 12.2019

Benefit Payment Specialist

Sanlam Employee Benefits (SEBCORE)
08.2016 - 12.2019

Death Claims Administrator

Orion umbrella business
11.2014 - 07.2016

Death Claims Administrator

Orion umbrella business
11.2014 - 07.2016

EB Recons Administrator

Metropolitan International
11.2013 - 05.2014

EB Recons Administrator

Metropolitan International
11.2013 - 05.2014

Benefit Payments Authoriser

RFA Umbrella Business Evergreen
06.2012 - 11.2013

Benefit Payments Authoriser

RFA Umbrella Business Evergreen
06.2012 - 11.2013

New Business Administrator

Fairbain Capital (PTY) LTD Investment Frontiers
07.2011 - 03.2012

New Business Administrator

Fairbain Capital (PTY) LTD Investment Frontiers
07.2011 - 03.2012

Accounts Administrator

RFA-Annuity Services
06.2008 - 10.2010

Accounts Administrator

RFA-Annuity Services
06.2008 - 10.2010

Accounts Administrator

Old Mutual HealthCare (PTY) LTD
04.2005 - 05.2008

Accounts Administrator

Old Mutual HealthCare (PTY) LTD
04.2005 - 05.2008

Momentum Corporate Training - Withdrawal & Retirement Claims

Momentum Corporate (Iluman Capital)

Pension funds law level 7 - Retirement Fund Legislation

University of South Africa

National Higher Certificate - Accountancy

Cape Peninsula University of Technology

National Higher Certificate - Business Administration

False Bay College

Matric -

Chris Hani high School

Momentum Corporate Yenzani Training - Legislation

Momentum Corporate (Yenzani Training)

Momentum Corporate Yenzani Training - Products Training

Momentum Corporate (Yenzani Training)

Momentum Corporate Yenzani Training - Risk Claims Training (Death & Funeral Claims)

Momentum Corporate (Yenzani Training)

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Zukiswa Qango