ZUKISA JAFTA
Customer Service
Cape Town
Summary
I am a focused, goal-driven, and enthusiastic accounting graduate, I am eager to exercise the knowledge obtained from varsity in real life situation to gain technical skills in a challenging work environment while contributing to meet deadlines and produce deliverables expected of me. I enjoy working with and being part of a successful productive team, but also thrive in individual projects. Naturally possess excellent interpersonal communication, and negotiation skills, I aim to make meaningful contribution to the organization success when given an opportunity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Compliance Customs Clerk
DHL Express (Cape Town)
12.2022 - Current
- Responsible for the daily management of all stops cases in accordance with customs requirements, maintaining customer relationships through daily communications and ensuring that the company is fully compliant with customs operating procedures, thus ensuring timeous release of these shipments
- Provide clarity and certainty of tax obligations
- Making it easy for taxpayers and traders to comply and fulfill their obligations.
Sales Consultant
Legal and Tax Services (Pty)Ltd
03.2015 - 11.2021
- Identify customers needs
- Pitching relevant financial products to clients , such as the legal cover or a funeral policy .
- Ensure clients have a positive experience from start to finish.
- Cold calling
- And other admin duties.
Sales Consultant
Nedbank
02.2013 - 11.2013
- Promoting financial products to new clients and keeping the old clients updated with new products.
- Opening bank accounts for clients.
- Manage personal loans applications.
- Manage daily to monthly reports.
- Attend to customers enquiries.
Education
Bachelor of Accounting -
Walter Sisulu University
National Senior Certificate - undefined
Advent High School
Skills
Excellent communication
Team player
Able to work under pressure
Time management
Problem solving skills
Computer literate (MS Office)
Leadership skills
Presentation skills
Certification
RE5 certificate, Moonstone collage, 2014
Driverlicense
Code 08
Languages
English
Advanced (C1)
IsiXhosa
Bilingual or Proficient (C2)
Isizulu
Advanced (C1)
Sotho
Intermediate (B1)
Setswana
Elementary (A2)
References
- Jabhile, Mbatha, Supervisor: Customs department, Jabhile.mbatha@dhl.com, (011) 9230 398
- Brian, Marabe, Direct Manger, vacancies@expresspros.co.za, (012) 3463 500
- Andrew, Minnhaz, Sales Manager, info@legalandtax.co.za, (011) 2425 000
Training
- CIS training, DHL Express, 2022
- Computer Skills, Walter Sisulu University, 2011
Timeline
Compliance Customs Clerk
DHL Express (Cape Town)
12.2022 - Current
Sales Consultant
Legal and Tax Services (Pty)Ltd
03.2015 - 11.2021
Sales Consultant
Nedbank
02.2013 - 11.2013
Bachelor of Accounting -
Walter Sisulu University
National Senior Certificate - undefined
Advent High School