ZUKILE SIYANGAPHI
MANAGER
Soweto
Summary
Dynamic Manager with 7+ years’ experience in optimizing team productivity and operational efficiency. Proficient in communication, planning, leadership and a results-driven approach. Holding a leverage 3 years in sales, targets, supervision and 6 years in retail management to contribute to a forward-thinking team. Adept at overseeing team, developing strategies and creating positive work environment. Focused on training and developing staff so that together as a team we reach store turn over and targets. And mantaining customer relations with existing clients and suppliers
Overview
14
14
years of professional experience
2
2
Certifications
4
4
Languages
Work History
STORE MANAGER
China Square
06.2020 - 09.2025
- Managing a team of 33 full time employees to ensure efficient operations and customer satisfaction
- Working hand in hand with the existing suppliers to keep a good relationship and coming with new ideas to push sales and keeping their business and accounts with us
- A leader developing and training staff members and conducting weekly and monthly meetings to review progress and address any issues
- Delegating tasks and responsibilities to team members in order to maximise productivity
- Conducting daily operations, monitoring clocking system and doing payslips
- Developed staff training programs to improve operational efficiency, fostering a knowledgeable team that excelled in sales.
- Implemented promotional strategies that increased foot traffic and sales during peak seasons, boosting overall revenue.
FLOOR MANAGER
Kristal Concept / Grandbazaar
01.2018 - 01.2020
- Supervise staff members and promote the company culture to staff members.
- Train team members in successful strategies to meet operational and sales targets.
- Monitor inventory to determine loss points, maintain clear records and strengthen controls.
- Ensuring customer satisfaction is adhered to, and customers have good experience shopping in store.
DEPARTMENT MANAGER
H&M
08.2015 - 05.2017
- Responsible for shop floor administration and organization.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Opening and closing procedures.
SUPERVISOR
Truworths Company
03.2012 - 07.2015
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Education
Wholesale and Retail Operations - undefined
Truworths
Johannesburg01.2014
Computer Programming - Computer Studies
Central College of Business And Computer Studies
Johannesburg01.2009
Matric - Subjects, English, Xhosa, Biology, Physical Science, Agriculture, Mathematics
Rode Senior Secondary School
Eastern Cape01.2007
Skills
MS Office Suite
Internet Systems
Customer Service Oriented
POS systems
Stock management
Superior organization ability
People-oriented
Training and development
Excellent communication skills
Upselling techniques
Motivated team player
References
- Miss, J Selebalo, (082) 276-2706
- Mr, X Ndlala, Manager, (011) 330 2000, 083 892 5721
- Mlas, Z Sinquma, Manager, (081) 171 0175
Certification
Wholesale and Retail Operations
Timeline
STORE MANAGER
China Square
06.2020 - 09.2025
FLOOR MANAGER
Kristal Concept / Grandbazaar
01.2018 - 01.2020
DEPARTMENT MANAGER
H&M
08.2015 - 05.2017
Customer Service
03-2014
Wholesale and Retail Operations
07-2013
SUPERVISOR
Truworths Company
03.2012 - 07.2015
Wholesale and Retail Operations - undefined
Truworths
Computer Programming - Computer Studies
Central College of Business And Computer Studies
Matric - Subjects, English, Xhosa, Biology, Physical Science, Agriculture, Mathematics
Rode Senior Secondary School