Zukelwa Mkabile
Cape Town
Summary
Detail-oriented Payroll Professional with extensive experience in managing payroll processes and ensuring compliance. Skilled in resolving employee queries and discrepancies efficiently while maintaining confidentiality. Strong organisational abilities and focus on accuracy enhance payroll processing and administrative tasks. Committed to delivering quality outcomes through effective communication and collaboration within teams.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Payroll Clerk (Replacement & Comm Consultant)
Sanlam
Cape Town, South Africa
12.2019 - 04.2026
- Resolved payroll discrepancies and implemented timely corrections, ensuring accuracy of employee payments.
- Audited payroll data for accuracy, identifying and resolving discrepancies to maintain payroll integrity.
- Collaborated with finance team to ensure accurate payroll journal entries, supporting the integrity of financial statements.
- Processed data for additional payments relating to additional ad hoc payments for bonuses, commissions and overtime hours.
- Responded to employee queries regarding pay, tax codes, and deductions, enhancing understanding and trust in payroll processes.
Administrative Support Consultant
Sanlam
Cape Town, South Africa
06.2017 - 11.2019
- Prepared written communications, documents, and reports to support effective organisational operations.
- Engaged with customers to better understand needs and deliver excellent service.
- Demonstrated commitment to achieving operational improvements through consistent effort.
- Developed team communications and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
Administrative Assistant
Sanlam
Cape Town, South Africa
12.2016 - 05.2017
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Supported office operations by taking on ad-hoc clerical duties.
- Addressed customer complaints to ensure satisfaction and maintain positive relationships. with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
Sales Support Assistant
Sanlam
Cape Town, South Africa
02.2016 - 11.2016
- Achieved company targets by implementing successful sales strategies.
- Built exceptional customer satisfaction by delivering friendly service.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Quality Assessor
Capfin
Cape Town, South Africa
02.2014 - 12.2015
- Performed thorough quality investigations, identifying key development strategies and supporting idea implementation.
- Assessed completed batch records, evaluating successes and highlighting areas requiring quality improvements.
- Rejected or discarded products, materials and equipment not meeting specifications.
- Marked items with grade and acceptance or rejection status.
Education
Certificate of Higher Education - Management
Stellenbosch University
Cape Town, WC01-2025
Certificate of Higher Education - Pension Funds Law
UNISA
Cape Town, WC01-2022
Bachelor of Business Administration - Bachelor of Administration
University of the Western Cape
Cape Town, WC01-2015
Skills
- Payroll administration
- Payroll calculation
- Payroll input
- Payroll management
- Payroll audit
- Payroll reconciliation
- Payroll legislation knowledge
- Compliance management
- Audit processing
- Data accuracy
- Record-keeping
- Documentation management
- Payroll process optimisation
- Process improvement
- Time management
- Attention to detail
- Customer service excellence
- Customer service
- Team collaboration
- Collaboration
- Problem solving
- Decision making
- Decision-making
- Conflict resolution
- Communication skills
- Active listening
- Excellent organisation
- Strong ethics
- Precision under pressure
- Strategic planning
Languages
English
Proficient
C2
Xhosa
Proficient
C2
Afrikaans
Elementary
A2
Timeline
Payroll Clerk (Replacement & Comm Consultant)
Sanlam
12.2019 - 04.2026
Administrative Support Consultant
Sanlam
06.2017 - 11.2019
Administrative Assistant
Sanlam
12.2016 - 05.2017
Sales Support Assistant
Sanlam
02.2016 - 11.2016
Quality Assessor
Capfin
02.2014 - 12.2015
Certificate of Higher Education - Management
Stellenbosch University
Certificate of Higher Education - Pension Funds Law
UNISA
Bachelor of Business Administration - Bachelor of Administration
University of the Western Cape