Nomasonto Zubeida Tshankie

Small business providing communications-related services to clients

• Company brand and messaging - Developing corporate messaging to build a strong brand
• Writing and distribution of press releases
• Corporate identity cultivation

• Partnered with HR departments to design and implement comprehensive talent management strategies that aligned with overall business objectives. This leading to 10% decrease in employee attrition.
• Created comprehensive onboarding process as part of change team; improving employee experience measured through surveys conducted indicating 65% new hires within 6 months pleased with experience.
• Implemented best practices, devised and implemented processes to optimise clients' organisational performance, leading to streamlined operations and improved operational efficiency.
• Conducted thorough assessments of clients' operational structures, recommending actionable steps for improvement.
• Implemented robust governance structures to ensure consistency in approach across all facets of organisation's transformation journey.
• Designed customised training programs to enhance employee skills and improve productivity levels.
• Led change project teams which oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
• Developed change management metrics for tracking progress in internal client brand understanding realignment project; identifying areas of improvement, leading to reported progress.
• Standardised best practices across various departments as Change Management Lead through continuous process documentation review.
• Influenced senior leadership buy-in for critical change initiatives through persuasive presentations and data-driven insights.
• Identified gaps in cultural competency among employees, providing targeted training solutions addressing these deficiencies effectively. Surveys indicating improved culture buy-in.
• Developed employee engagement programs for increased job satisfaction and retention.
• Served as trusted advisor to C-suite executives, providing sound guidance on pressing issues such as organisational restructuring, talent management strategies, and risk mitigation approaches.
• Synthesized data and wrote detailed reports to present research findings to client, successfully helping them make decisions around adaptation of hybrid working model for employees. Hybrid employees now at 65%; shift from 72% employees working fully remote.
• Produced comprehensive POV for Accenture, adding to valuable organisational data on Future of work, document published.

• Created Resourcing Centre of Excellence which instituted effective strategies for recruiting and managing diverse talent pool. Led Talent and Resourcing business unit, contributing to shaping future of Human Capital function.
• Managed team of Talent Acquisition Specialists, providing mentorship and guidance toward achieving individual performance goals while contributing to company-wide objectives.
• Implemented candidate tracking systems that streamlined talent acquisition efforts and saved resources in long run. Introduction of systems cut recruitment budget by 25% within first year of COE establishment.
• Established employer branding initiatives to attract top-tier candidates in competitive job market.
• Supported business growth by developing talent acquisition strategies, enhancing organisation-wide talent pipelines. IT business unit had challenging roles which were preciously hard to fill and their time-to-fill reduced by noted average of 5 weeks.
• Optimised onboarding processes to set new hires up for success from day one, leading to improved performance metrics over time.
• Created customised training programs tailored to each department's specific needs, elevating skillsets across board in alignment with organisational growth plans.
• Leveraged data-driven insights to inform talent management decision-making, leading to more strategic and impactful outcomes for entire organisation.
• Maintained legal compliance throughout all aspects of talent management processes through rigorous adherence to employment laws and regulations.
• Partnered with HR teams to create employee engagement programs that boosted overall morale and productivity within organisation.
• Championed diversity and inclusion initiatives within organisation, resulting in more inclusive work environment which fostered collaboration and innovation.
• Fostered culture of continuous learning by implementing professional development programs designed to challenge employees and drive performance improvement.
• Established clear succession plans to ensure leadership continuity during periods of transition or growth.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Co-led decision-making and implementation of HR policies, procedures, programs and functions.
• Collaborated closely with internal department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
• Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
• Improved workplace culture through development and implementation of diversity initiatives.
• Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
• Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions.
• Led multidisciplinary teams to complete complex projects efficiently through effective coordination and delegation of tasks among team members.

• Managed consulting firm, providing Human Capital consultation services to clients.
• Led recruitment efforts to attract top Management and Executive talent for clients.
• Established and maintained strong relationships with clients, vendors and strategic partners to support business growth objectives.
• Devised and presented business plans and forecasts to fellow directors in efforts to add to firm growth.
• Negotiated high-value contracts with clients, securing profitable partnerships for firm.
• Represented firm at industry conferences and events (Human Capital Consulting).
• Analysed and presented financial standings and cost effectiveness to other partners and investors.
• Evaluated market trends to identify new business opportunities and develop targeted growth strategies accordingly. Secured 2 major clients for firm (PWC and ShowMax).
• Streamlined internal processes for improved efficiency and productivity within firm.
• Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.

• Integrated Human Capital programs and drove company culture engagement initiatives.
• Generated and analysed reports to monitor employee engagement and attrition trends.
• Partnered with finance teams on budgeting processes for more accurate forecasting of human capital costs related to headcount growth or reduction scenarios.
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
• Facilitated succession planning discussions among senior leaders for proactive approach to leadership continuity and long-term organisational stability.
• Managed complex HR projects from inception to completion while effectively balancing stakeholder expectations with available resources for optimal results.
• Designed performance management systems that fostered continuous feedback culture while emphasizing accountability for individual contributions toward shared goals.
• Reduced expenses by analysing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
• Implemented change management initiatives that successfully facilitated transitions during mergers, acquisitions, and reconfigurations.
• Created and delivered HR training sessions to staff, managers and executives.
• Collaborated with executive leadership teams to define organisational values, driving cultural alignment across departments and improving overall company morale.
• Served as trusted advisor to senior leaders on sensitive personnel issues while maintaining strict confidentiality and professional ethics.
• Developed and implemented onboarding and orientation programs for new employees.
• Conducted thorough workforce planning analyses to anticipate future staffing needs and develop proactive hiring strategies that aligned with overall business goals.

Human Resources internship and Talent Acquisition role in the retail industry.

• Gained valuable experience working alongside industry professionals, learning best practices and industry standards.
• Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
• Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
• Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
• Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
• Improved interview processes through development and implementation of structured interview guides tailored to each role''s unique requirements.
• Developed strong relationships with universities, professional associations, and other external partners to enhance organisation's visibility among prospective candidates.