Summary
Overview
Work History
Education
Skills
Timeline
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Zubeida Ebrahim

Course Coordinator
Cape Town

Summary

Dynamic professional with a strong work ethic and expertise in programme planning and assessment design. At ASISA Academy, successfully managed curriculum schedules and programme champions and student communications. Demonstrated effective organizational and problem-solving skills. Proven ability to build relationships and streamline communication, ensuring effective collaboration and successful outcomes. Proficient in Microsoft Office and data analysis.

Results-driven professional with comprehensive experience in course coordination and administration. Committed to collaborative teamwork and adaptability to dynamic educational environments.

Overview

34
34
years of professional experience

Work History

Course Coordinator

Association for Savings & Investments SA (ASISA) Academy
10.2003 - Current
  • Championed the use of innovative teaching methods by actively participating in professional development opportunities and sharing insights with colleagues.
  • Contributed to curriculum development efforts by researching best practices in pedagogy, assessment design, and learning outcomes measurement.
  • Evaluated the effectiveness of instructional strategies through ongoing data analysis, making recommendations for improvement based on findings.
  • Managed administrative tasks such as grading submissions, tracking attendance records, and updating syllabi efficiently to ensure timely dissemination of information to all stakeholders.
  • Developed partnerships with businesses and organizations to build awareness, increase support and share resources.
  • Established and updated objectives and tools for overall program and each department to enhance operations.
  • Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
  • Organized and allocated resources required to meet needs of students and instructors.
  • Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
  • Built relationships with external stakeholders, community organizations to increase programme scope.
  • Liaised between academic manager, staff and administrators to coordinate educational programme delivery.
  • Optimized the use of classroom spaces and technology resources by creating a detailed inventory system and usage schedule.
  • Enhanced student engagement through the development of interactive course materials and activities.
  • Streamlined communication between programme champions, students, and administrators by maintaining a well-organized online platform for course updates and announcements.
  • Improved course organization by implementing efficient scheduling and resource allocation strategies.
  • Increased student satisfaction with course content by conducting regular feedback sessions and incorporating suggestions into future iterations of the curriculum.
  • Coordinated guest lectures from industry professionals to expose students to real-world applications of course concepts.
  • Maintained a positive, supportive learning environment for all students by addressing concerns promptly and effectively.
  • Promoted academic integrity among students by developing clear guidelines on plagiarism prevention, citation standards, and acceptable collaboration practices.
  • Supported faculty in delivering quality instruction by troubleshooting technical issues during online or hybrid courses when needed.

Personal Assistant to the Chief Executive Officer

Investment Management Association of South Africa (IMASA)
09.2003 - 09.2003
  • Participated in organizational events as needed, showcasing professionalism while promoting company values.
  • Served as a primary point of contact for the CEO''s direct reports, assisting them with their requests or directing them to appropriate resources.
  • Prepared executive presentations, reports, and meeting agendas to support decision-making processes.
  • Assisted in developing comprehensive briefing documents before important meetings, ensuring the CEO was well-prepared for every discussion.

Personal Assistant to the General Manager

Foschini Group
06.1994 - 08.2003
  • Optimized time management for the General Manager by prioritizing tasks and delegating when necessary.
  • Contributed to a positive work environment by managing team-building events and employee recognition programs.
  • Collaborated with cross-functional teams to provide comprehensive administrative support for company-wide initiatives.
  • Streamlined communication for the General Manager by handling phone calls, emails, and correspondence.

Receptionist Administrator

Star College
02.1992 - 05.1994
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.

Education

High School Diploma -

Chris Jan Both Secondary School
Johannesburg
04.2001 -

Skills

Student support

Scheduling coordination

Training delivery

Collaborative learning

Learning management systems

Programme planning

Assessment design

Course evaluation

Student engagement

Microsoft office

Classroom administration

Student retention

Vendor relations

Teamwork

Problem-solving

Time management

Problem-solving abilities

Strong work ethic

Excellent communication

Professional ethics

Self motivation

Effective communication

Organizational skills

Attention to detail

Adaptability

Relationship building

Quality assurance

Project management

Data analysis

Interpersonal skills

Professionalism

Reliability

Work prioritization

Punctual and dependable

Timeline

Course Coordinator

Association for Savings & Investments SA (ASISA) Academy
10.2003 - Current

Personal Assistant to the Chief Executive Officer

Investment Management Association of South Africa (IMASA)
09.2003 - 09.2003

High School Diploma -

Chris Jan Both Secondary School
04.2001 -

Personal Assistant to the General Manager

Foschini Group
06.1994 - 08.2003

Receptionist Administrator

Star College
02.1992 - 05.1994

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Zubeida EbrahimCourse Coordinator