ZUBAIR DAWOOD
CLUSTER SPECIALIST
Lenasia
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
Languages
Work History
Manager
Vodacom shop
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
Assistant Manager
Vodashop
- Manage relationships with all Franchise Partners to achieve franchise Sales objectives, Management of Staff, ensure that the correct stock has been ordered, Ensure sales targets are achieved through effective sales initiatives, Facilitate the marketing strategies of Vodacom Shop, Devising and executing strategic planning for all channels, Manage the Corporate Identity of Vodacoms Brand and customer service, Segment the target market and use mediums for the selected target audience, Evaluate opportunities for continuous change to ensure maximum reach, Reporting, channel management, competitor activity and sales analysis, Financial controlling by ensuring accurate Marketing budget allocation, Developing, implementing and facilitation of the advertising process on National and Regional levels, Development and implementation of all promotions on a national basis in order to achieve sales targets, To plan, facilitate and manage the processes involved in the events and sales initiatives for the Channels, Ensure tactical campaigns are executed timeously and within budget parameters to achieve sales targets, Ensure regular communication with internal and external stakeholders, Ensuring effective and efficient management of the staff within area of responsibility
Sales
Vodashop
- Dealing with Customers, Sales Administration
- Wrote sales slips and sales contracts
FME
Beyond outsourcing
- Projects – Planning, organising and controlling, New and revamp store openings, Mall openings, Product launches, New systems, Marketing campaigns, Training, Market trends/ Market share, Manage stores/ in-store data consultants, Identify training needs, Conduct on the job training, Evaluate performance, Give feedback, Ensure familiarity with sales lever standards, Monitor compliance with standards, Conduct trade visits, Provide feedback, Take corrective action, Training of subordinates, Administration, Conduct regular reviews of call cycle plan and in-store documentation, Ensure employee documentation is submitted timeously, Ensure employees have relevant documentation available, Manage emails, Monitor sales targets, Submit schedule reports identified, Manage regional client’s requirements, Sales Execution Management, To increase sales in the stores and sell all Vodacom products and services, Obtain cycle priorities and set and allocate objectives, Communicate objectives to staff, Receive targets from KAM, Work together with relevant stakeholders to break down targets and allocate staff, Day to day maintenance of in-store processes, Ensure correct in-store processes are followed by staff (new account, ordering, stock returns), Day to day maintenance of sales ops objectives in relation to the sales reps, Manage promotional activity execution, and stock linked to these and feedback exceptions, Ensure implementation of promotional activities, Ensure the store order and delivery dates are adhered to and feedback to KAM, Monitor orders and returns, Ensure correct listings (according to Gap analysis – provide feedback to sales reps during sales visits), Monitor and communicate the availability of stock and report to KAM, Ensure the implementation of KAM initiatives, Ensure the upliftment and return of damaged products, Comply with brand objectives, Monthly market share reports to discuss with store managers and plan to increase the market share in low performing areas, Customer satisfaction, Build relationships, Day to day maintenance of customer queries re potential business/customer issues, Day to day maintenance of reps queries related to customers i.e
- Deals, product, and store issues, Oversee and conduct if necessary - Client trade visits – collaborate with Trade Marketing on itinerary collation, Covering of sales area while rep is on leave/off sick, Ensure store standards are met, Provide feedback to store management and regional manager, Set objectives for staff after reviewing in-store processes, Day to day maintenance of achieving reps objectives when calling on customers in relation to TM activities and KAM activities
Field Service Consultant
Vodacom
- Projects – Planning, organising and controlling, New and revamp store openings, Mall openings, Product launches, New systems, Marketing campaigns, Training, Market trends/ Market share, Manage stores/ in-store data consultants, Identify training needs, Conduct on the job training, Evaluate performance, Give feedback, Ensure familiarity with sales lever standards, Monitor compliance with standards, Conduct trade visits, Provide feedback, Take corrective action, Training of subordinates, Administration, Conduct regular reviews of call cycle plan and in-store documentation, Ensure employee documentation is submitted timeously, Ensure employees have relevant documentation available, Manage emails, Monitor sales targets, Submit schedule reports identified, Manage regional client’s requirements, Sales Execution Management, To increase sales in the stores and sell all Vodacom products and services, Obtain cycle priorities and set and allocate objectives, Communicate objectives to staff, Receive targets from KAM, Work together with relevant stakeholders to break down targets and allocate staff, Day to day maintenance of in-store processes, Ensure correct in-store processes are followed by staff (new account, ordering, stock returns), Day to day maintenance of sales ops objectives in relation to the sales reps, Manage promotional activity execution, and stock linked to these and feedback exceptions, Ensure implementation of promotional activities, Ensure the store order and delivery dates are adhered to and feedback to KAM, Monitor orders and returns, Ensure correct listings (according to Gap analysis – provide feedback to sales reps during sales visits), Monitor and communicate the availability of stock and report to KAM, Ensure the implementation of KAM initiatives, Ensure the upliftment and return of damaged products, Comply with brand objectives, Monthly market share reports to discuss with store managers and plan to increase the market share in low performing areas, Customer satisfaction, Build relationships, Day to day maintenance of customer queries re potential business/customer issues, Day to day maintenance of reps queries related to customers i.e
- Deals, product, and store issues, Oversee and conduct if necessary - Client trade visits – collaborate with Trade Marketing on itinerary collation, Covering of sales area while rep is on leave/off sick, Ensure store standards are met, Provide feedback to store management and regional manager, Set objectives for staff after reviewing in-store processes, Day to day maintenance of achieving reps objectives when calling on customers in relation to TM activities and KAM activities
- Developed innovative strategies for clients, resulting in increased revenue and business growth
- Conducted thorough market research and analysis, providing valuable insights for client decision making
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines
Education
HIMALAYA SECONDARY
ADV DIPLOMA - PROJECT AND PROGRAMME MANAGEMENT
CRANEFIELD COLLEGE PM
Midrand 04.2001 -
Skills
Regulatory Requirements
Interpersonal Skills
Financial Analysis
Decision making
Analytical Skills
Report Writing
Operations Management
Performance Management
Facilitation
Time Management
Quality Management
Understanding of IP technologies (MPLS VPNs) and/or fixed and mobile access networks (wireless, fixed, fibre, satellite) and/or support systems and processes will be advantageous
Vodacom Business Environment and ICT industry
Project Management
Financial Principles
Legislative Requirements
Regulatory Requirements
Active Listening
Attitudes
- Persuasiveness
- Decisive
- Detail Conscious
- Integrity
- Flexibility
- Drive
- Assertive
- Stress Tolerant
Personal Information
- ID Number: 8009245012086
- Ethnicity: INDIAN
- Date of Birth: 09/24/80
- Gender: MALE
- Nationality: SOUTH AFRICAN
- Driving License: CODE 8
Physical Address
No 54, Lenasia
Timeline
ADV DIPLOMA - PROJECT AND PROGRAMME MANAGEMENT
CRANEFIELD COLLEGE PM
04.2001 -
Manager
Vodacom shop
Assistant Manager
Vodashop
Sales
Vodashop
FME
Beyond outsourcing
Field Service Consultant
Vodacom
HIMALAYA SECONDARY