Zubaidah Solomon
head chef pastry
Johannesburg
Summary
Experienced aviation and hospitality management professional with a 3.0 GPA. Skilled in delivering high-quality service, managing in-flight safety procedures, and remaining calm in emergencies. Proficient in handling diverse customer needs with professionalism, cultural sensitivity, and strong communication skills. Trained in first aid, aviation security, and international travel protocols. Committed to ensuring passenger comfort, safety, and satisfaction. Eager to bring a positive attitude and strong work ethic to a dynamic cabin crew or customer service role.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Au Pair
Mariam Omar
05.2025 - Current
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Implemented daily routine to maintain structure and stability
Administrative Assistant
Dr M Nathie
01.2025 - 05.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Amazon
01.2025 - 04.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Head Pastry Chef
VAAGH LIFE
09.2024 - 11.2024
- As a Head Pastry Chef, I led the pastry kitchen operations, creating innovative desserts and ensuring consistency in quality and presentation.
- I managed a team by delegating tasks, providing training, and maintaining high hygiene standards.
- Additionally, I handled inventory management, cost control, and collaborated with other departments to meet customer needs and seasonal trends.
Receptionist
JOCOD
05.2024 - 08.2024
- I greeted and assisted clients, handled phone calls, and managed appointments to ensure smooth daily operations.
- I maintained the reception area's organization, ensuring it was welcoming and professional at all times.
- Additionally, I managed administrative tasks, including handling correspondence, managing mail, and providing excellent customer service to enhance the client experience.
Personal Chef
Zubaidahs Kitchen
02.2022 - 01.2024
- Menu Planning: Create personalized meal plans based on dietary needs, preferences, and restrictions.
- Meal Preparation & Cooking: Cook high-quality meals, often daily or for pre-scheduled occasions.
- Ingredient Sourcing: Shop for fresh and high-quality ingredients, ensuring proper storage and handling.
- Specialized Diets: Accommodate specific dietary needs, such as gluten-free, keto, vegan, or allergy-friendly meals.
- Meal Presentation: Serve meals attractively and sometimes provide tableside service.
- Kitchen Organization & Clean-Up: Maintain cleanliness, hygiene, and proper food storage in the client’s kitchen.
- Event Cooking: Occasionally prepare meals for private events, dinner parties, or special occasions.
- Budgeting & Cost Management: Handle food costs, budgeting, and expense tracking for meals.
- Client Communication: Maintain a strong relationship with clients, adjusting menus and services as needed.
- Culinary expertise with formal training.
- Knowledge of nutrition and specialized diets.
- Strong time management and organizational skills.
- Ability to work independently and maintain discretion in private settings.
- Excellent communication and adaptability to client preferences.
Chef Intern
Marriot Hotel
05.2023 - 07.2023
- As a Chef Intern, I assisted in food preparation, ensuring the timely and efficient execution of dishes while following recipes and maintaining quality standards.
- I supported senior chefs during service by organizing ingredients, plating dishes, and ensuring the cleanliness of the kitchen.
- Additionally, I learned new cooking techniques, adhered to food safety regulations, and contributed to the smooth operation of the kitchen.
Receptionist
DR SADIYYAH MOTALA
08.2022 - 12.2022
- As a Receptionist at a General Practitioner's office, I efficiently managed patient appointments, scheduled follow-ups, and ensured accurate patient records.
- I greeted patients, handled inquiries, and provided exceptional customer service while maintaining a calm and professional environment.
- Additionally, I managed phone calls, updated patient information, and assisted with administrative tasks to support the healthcare team.
Intern
JEM CATERING
11.2021 - 01.2022
- I assisted in food preparation, including chopping, measuring, and plating, while maintaining high standards of hygiene and safety.
- I supported senior chefs during service by ensuring timely availability of ingredients and smooth workflow in the kitchen.
Intern
The Country Club Johannesburg
05.2021 - 07.2021
- I assisted in food preparation, including chopping ingredients, following recipes, and ensuring proper portion sizes.
- I supported senior chefs during service by plating dishes, maintaining kitchen cleanliness, and adhering to food safety standards.
- Additionally, I gained hands-on experience with kitchen equipment and learned various cooking techniques in a fast-paced environment.
Apprentice
The Alphabet Academy
09.2020 - 12.2020
- I assisted in creating a safe, nurturing environment for children by supporting learning activities and promoting positive behavior.
- I helped with lesson planning, guided playtime, and encouraged social, emotional, and cognitive development.
- Additionally, I ensured hygiene and safety standards were maintained while fostering strong communication with children and staff.
Baker's Assistant
SHAEEHEDAH 'S BAKERY
02.2019 - 08.2020
- I supported bakers in preparing doughs, pastries, and other baked goods while ensuring high-quality standards.
- I assisted with measuring ingredients, maintaining a clean work environment, and monitoring baking times to achieve consistency.
- Additionally, I helped with packaging, stocking displays, and providing excellent customer service when needed.
Education
Chef - Culinary arts
HTA SCHOOL OF CULINARY
No Degree - Computer Programming
FREECODECAMP.com
Online 04.2001 -
Diploma in Aviation And Hospitality Management - Cabin Crew
Academy Of Aviation
Honeydew, South Africa 04.2001 -
Skills
Visual presentation skills
Open To Relocate
True
Open To Travel
True
Open To Remote
True
Open To On Site
True
Timeline
Au Pair
Mariam Omar
05.2025 - Current
Administrative Assistant
Dr M Nathie
01.2025 - 05.2025
Customer Service Representative
Amazon
01.2025 - 04.2025
Head Pastry Chef
VAAGH LIFE
09.2024 - 11.2024
Receptionist
JOCOD
05.2024 - 08.2024
Chef Intern
Marriot Hotel
05.2023 - 07.2023
Receptionist
DR SADIYYAH MOTALA
08.2022 - 12.2022
Personal Chef
Zubaidahs Kitchen
02.2022 - 01.2024
Intern
JEM CATERING
11.2021 - 01.2022
Intern
The Country Club Johannesburg
05.2021 - 07.2021
Apprentice
The Alphabet Academy
09.2020 - 12.2020
Baker's Assistant
SHAEEHEDAH 'S BAKERY
02.2019 - 08.2020
No Degree - Computer Programming
FREECODECAMP.com
04.2001 -
Diploma in Aviation And Hospitality Management - Cabin Crew
Academy Of Aviation
04.2001 -
Chef - Culinary arts
HTA SCHOOL OF CULINARY
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