Zothile Dlamini
Manager, Billing & Risk Analytics
Fourways
Summary
Dynamic analytical manager with a proven track record of enhancing organizational efficiency through innovative employee motivation strategies and rigorous policy enforcement. Expertise in industry best practices, market trends, and regulatory compliance ensures alignment with operational goals and fosters a culture of continuous improvement. Recognized for strong leadership abilities and an analytical mindset that drives effective business planning and adept problem-solving in fast-paced environments. Committed to leveraging insights to optimize performance and achieve strategic objectives.
Overview
11
11
years of professional experience
Work History
Manager, Billing & Risk Analytics
Standard Bank of South Africa, Corporate & Investment Banking
01.2025 - Current
- Strategic Implementation of the Pricing and Billing System: Transforming Client Experience.
- Risk Management: Proactive risk management - Audit Remediation.
- Efficient business, and Revenue Assurance.
- Pricing Risk Analytics (System Change Management).
- Controlled costs to keep business operating within budget and increase profits.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Support in cross-functional teams to achieve project goals, fostering collaboration and innovation.
Business Analyst
Standard Bank of South Africa, Corporate & Investment Banking
01.2024 - 12.2024
- Support the Transaction Banking SA COO with the business strategy in Business Analytics and Risk Management.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Manager, Transactional Solutions
Standard Bank of South Africa: Corporate & Investment Banking
09.2017 - 01.2024
- Portfolio: Oil & Gas (Revenue: R 80 million – expected growth >8% annually)
- Sell to Corporate and Financial Institutions at all levels. Provide and facilitate superior service to our corporate clients to enhance client retention levels. Understanding client needs on an Industry basis, structuring appropriate solution including appropriate delivery platform.
- Develops partnership with Relationship Managers, implements focused portfolio reviews from a customer retention perspective to ensure momentum.
- Building Key relationship with Corporate clients with an annual turnover of more than R 1.2 Billion. Develops a high standard of service that meets the real needs of clients. Performance driven to achieve annual revenue and growth targets.
- Duties & Responsibilities
- Credit Risk Management
- Client Resolution development
- Portfolio Research & Insights
- MIS & Data Analysis
- Portfolio Budgeting & Coordination
- Portfolio compliance & risk management
- Managed and motivated employees to be productive and engaged in work.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Transactional Banking Analyst
Standard Bank of South Africa: Corporate & Investment Banking
08.2015 - 08.2017
- To manage the client relationships and to maximize cross-selling revenues and client profitability while providing effective client support and relationship development relating to Bank Sector products.
- Duties & Responsibilities
- Actively gather business key driver’s data and share with the team.
- In-depth understanding of Transactional Products & Services Bank Sector products and solutions.
- Lead the ongoing review of client credit facilities and ensure that approval is sought from both the Regional Head & Relationship Manager.
- Facilitate limit approval process between credit and Operations.
- Working Capital Analysis of sector revenue & Client utilization of Facilities on a monthly basis.
- Perform client research for the portfolio.
- Gather Bank Sector and portfolio relevant insights and share with the team.
Process Associate
GENPACT
07.2014 - 07.2015
- Optimizing working capital. Sustaining cash saving initiatives and maintaining long lasting vendor relationships. Focused on driving impact on working Capital optimization, capturing discount, Invoice automation and controllership.
- Duties & Responsibilities
- Document Management
- Dashboard Statistical tracking
- Month-end & internal/external reporting
- Approval & Resolution Management
- Invoice Processing
- Month end Reconciling
Education
Post Graduate Diploma - Business Administration
Wits Business School
Global Trade Finance & Supply Chain - undefined
International Chamber of Commerce(ICC) Academy
03.2017
Bachelor of Commerce - Statistics
University of Pretoria
12.2013
BSc Mathematical Science - undefined
University of Pretoria
12.2008
National Senior Certificate - undefined
Eshowe High School
01.2007
Skills
- Portfolio Management
- Languages: Fluent in English
- Business development
- Customer relationship management (CRM)
- Verbal and written communication
- Risk management
- Data analysis
- Strategic planning
- Decision-making
- Simulations & Data Analyses: Ability to solve intricate problems using Mathematical Formulae & Statistics
- Computer Programming & Literacy: SAS (Statistical Analysis systems); Microsoft Excel/ word/ PowerPoint, Microsoft Access/ Salesforce/ SAP/ Adaptive/ Qlikview
Timeline
Manager, Billing & Risk Analytics
Standard Bank of South Africa, Corporate & Investment Banking
01.2025 - Current
Business Analyst
Standard Bank of South Africa, Corporate & Investment Banking
01.2024 - 12.2024
Manager, Transactional Solutions
Standard Bank of South Africa: Corporate & Investment Banking
09.2017 - 01.2024
Transactional Banking Analyst
Standard Bank of South Africa: Corporate & Investment Banking
08.2015 - 08.2017
Process Associate
GENPACT
07.2014 - 07.2015
Global Trade Finance & Supply Chain - undefined
International Chamber of Commerce(ICC) Academy
Bachelor of Commerce - Statistics
University of Pretoria
BSc Mathematical Science - undefined
University of Pretoria
National Senior Certificate - undefined
Eshowe High School
Post Graduate Diploma - Business Administration
Wits Business School
Similar Profiles
Mengdi LiuMengdi Liu
Associate Director, Loan Syndicate at Standard Chartered Bank Corporate & Investment BankingAssociate Director, Loan Syndicate at Standard Chartered Bank Corporate & Investment Banking
Sivashankar MunusamySivashankar Munusamy
Manager at Standard Chartered GBS - Corporate and Investment Banking - CASA Account Opening and MaintenanceManager at Standard Chartered GBS - Corporate and Investment Banking - CASA Account Opening and Maintenance
Jacinda Pierre-HammondJacinda Pierre-Hammond
Screening Risk Analyst Lead at Santander Bank- Corporate and Investment BankingScreening Risk Analyst Lead at Santander Bank- Corporate and Investment Banking
Mainah Mura MachombeMainah Mura Machombe
Vetting, Leasing and Billing Manager at Houss RentalsVetting, Leasing and Billing Manager at Houss Rentals
ANTONÉ BALTASARANTONÉ BALTASAR
Team Lead Coordinator & Operations at Tax Consulting South AfricaTeam Lead Coordinator & Operations at Tax Consulting South Africa