Zonia Payne

• Improved financial reporting accuracy by streamlining processes and implementing efficient financial controls.
• Maintained strong relationships with external auditors, facilitating smooth annual audit processes and addressing any concerns promptly.

· Engage with relevant vendors and contractors to ensure they are still pleased with the work provided and the SLA agreed upon.

· Facilitate and maintain relationships between your company and vendor.

· Create standards and vendor expectation.

· Finding the best possible Vendor in terms of the requirements of users and financial requirements.

· Continuously monitor and evaluate renewals and terminations.

· Work closely with Project manager officers to safeguard the budget approved for certain projects.

· Ensure that the invoices of vendors and contractors are paid in a timeously manner as per the SLA and agreement.

· Work with various team within the business to ensure contractors are paid and the scope of the work is within the budget framework.

· Work with relevant stakeholders to create, define and catalogue service/product offerings and present these to the sales force and clients.

· Maintain client relationships internally and externally to ensure that more business is awarded.

· Ensure the management of incidents and problems and escalated queries.

· Manage emails logged to ensure effective and timeous resolution.

· Deal with client queries as well as audit queries.

· Documentation of procedures on Blue print

· Ensuring the accurate calculation due to various

intermediaries and IFA’s on a monthly and quarterly basis.

· Ensure the accurate calculation of the commission of the various sales team.

· Liaise with the team on any AML/KYC issues.

· Implementation of projects, checks and controls to mitigate risk as well as preparing standard operating processes and flow charts when requested.

· Create Powerpoint presentations when requested.

· Monitoring and delegating to ensure that recons are clear.

Work closely with managers and senior managers across the

· operational areas to ensure a seamless end to end operational model.

· Updating and maintenance of the Sales report, to be provided and reported to senior management.

· Collate MI and KPI Packs on a monthly and quarterly basis.

· Liaising with various internal teams to gather data to provide a high standard of work where Billings and KPIs are concerned.

· Liaising with teams to resolve queries timeously and efficiently to

meet the client’s expectations.

· Liaise with colleague within other SSC offices and divisions to ensure client internal reporting deadlines are adhered to

· Produce monthly Key performance Indicator Reports as we as client Invoice templates based on the agreed rate card.

· Produce quarterly risk and governance committee pack.

· Produce detailed procedures which identify risk and ensure there are appropriate mitigating controls in place.

· Presentation of these reports via Service Review Meetings.

· Recommend changes to operational processes where required.

· Respond to queries on both re accruing and ad hoc queries.

· Conduct simple calculations to ensure accuracy and consistency of data.

· Taking Key responsibility for assigned clients to be able to identify any potential reporting issues.

· Facilitating the opening of new fund set ups and onboarding of funds in both Custody and Accounting side.

· Opening of Market locations on both existing funds and new funds.

· Liaising with various teams across the UKMEA region especially with the client service team, to meet client expectations.

· Assist with accurately capturing legal documentation of clients and ensure these are stored according to company policy.eg POA , personal documents.

· Monitor various daily controls to ensure accurate and timely processing of queries and tasks assigned.

· Ad hocitems such as Beneficiary name changes, Tax ID changes and shorter SLA requests.

· Liaising with various teams to ensure set ups of corporate actions,

opening of markets, POA’s and more.CROSS SKILLING WORK.

· Back office administration in ensuring settlements of

bonds and Forex (FX’s).

· Perform all trade related processes for bonds OTC, domestic and international bonds.

· Monitor and resolve failing trades.

· Ensuring that unmatched trades are confirmed & matched and correct institutions are sent out.

· Liaise with other State Street departments such as Control, Pricing & Fund Accounting teams.

· FX – perform all trade related processes for Forex Transactions.

· File documentation for review and Audit purposes.

· Prepare documentation for new funds.

· Run specific reports for Custodians and counterparties.