Zoliswa Njiyela
Waitress
Durban
Summary
Dedicated and customer focused recent graduate with a passion for delivering exceptional dinning experience. Possessing a proven track record of providing attentive and personal service in high paced restaurant environments. Adapt at managing diverse customer needs and preferences, ensuring satisfaction through prompt service. I thrive in a dynamic settings where attention to detail and communication are paramount. Eager to contribute my skills, experience and knowledge to create a memorable service for guest while consistently providing highest standards of service.
Overview
2
2
years of professional experience
Work History
Hospitality Intern
Robberg Lodge
Plettenberg Bay
07.2023 - 12.2023
- Welcomed,greeted and escorted customers to their tables
- Presented menu and provide detailed information about the portion, ingredients and allergies upon customer inquiry.
- Taked drinks and food orders
- Make sure that the table setting has everything for the service.
- Placed the food orders in the kitchen and prepare drinks.
- Served drinks followed by food.
- Checked back customers and clear unused plates, glass,etc
- Processed payments and thank the guests for coming in.
- Set up table and prepared for the next service.
Casual Chef Assistant
Kama La Cuisine
Mthatha
07.2022 - 06.2023
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Followed recipes and instructions to achieve quality and presentation standards.
- Supported senior chefs with creative meal planning and recipe development.
- Managed time efficiently by prioritizing tasks and multitasking effectively during peak service hours.
- Dish and serve food and drinks.
Hospitality Intern
Mayfair Hotel
Mthatha
01.2022 - 07.2022
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Used cash registers and credit card machines to cash out customers.
- Thank customer after the service and wish them a great day.
Education
Diploma In Hospitality Management - Commerce And Administration
Walter Sisulu University
Mthatha, South Africa 05.2024
High School Diploma - Science
Nongeke S.S.S
Bizana, South Africa 2020
Skills
Excellent customer service
POS system experience
Time management
Menu knowledge
Remain calm under pressure
Fine dining etiquette
Team player
Languages
English
Intermediate (B1)
Xhosa
Upper intermediate (B2)
References
Will be provided upon request
Timeline
Hospitality Intern
Robberg Lodge
07.2023 - 12.2023
Casual Chef Assistant
Kama La Cuisine
07.2022 - 06.2023
Hospitality Intern
Mayfair Hotel
01.2022 - 07.2022
Diploma In Hospitality Management - Commerce And Administration
Walter Sisulu University
High School Diploma - Science
Nongeke S.S.S