Zolisa Frans
Johannesburg
Summary
Resourceful Parking Director highly productive in task completion, ensuring efficient operations. Skilled in strategic parking management, customer service excellence, and safety protocol enforcement. Excel at leadership, problem-solving, and communication, pivotal for navigating complex situations and enhancing operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Parking Management
Quatro
Johannesburg
11.2023 - 02.2024
- Compiled information from various sources to prepare reports on personnel matters for senior management review.
- Analyzed financial data and prepared reports for senior management.
- Performed ad hoc duties as assigned by the Management from time to time.
Cashier
Quatro
Johannesburg
11.2023 - 02.2024
- Maintained current knowledge of store promotions to highlight sales to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers promptly and responded to questions.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Call Center Representative
Vodacom
Johannesburg
09.2023 - 11.2023
- Promoted available products and services to customers during service, account management and order calls.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Cleaner
Bidvest Prestige
Johannesburg
08.2023 - 11.2023
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Completed routine maintenance checks, notifying management of needed repairs.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Sanitized frequented areas and equipment using approved supplies.
Driver's Assistant
Khanyiso Acc
East London
08.2021 - 02.2023
- Delivered goods promptly according to established schedules.
- Provided assistance to drivers as needed during long-haul trips.
- Communicated with dispatching regarding changes to routes, deliveries and orders.
- Performed daily vehicle inspections and reported any issues to supervisor.
Sales Consultant
National Fire and Security
Port Elizabeth
02.2020 - 02.2021
- Identified customer needs by asking questions and advising on best solutions.
- Participated in regular training sessions on new products, services, and industry trends.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained accurate records of all sales activities in the CRM system.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Analyzed customer needs and identified solutions to meet their requirements.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Performed cold calls to prospective customers to introduce company offerings.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Advised customers on best practices when using company products or services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Head Waiter
Bean Tree Cafe
Port Elizabeth
08.2019 - 04.2020
- Set up tables in between patrons to reduce wait times.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Assisted servers with taking orders from customers as needed during peak hours.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Provided assistance in resolving customer complaints in a professional manner.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Filled condiments and napkin containers during slack periods.
- Built relationships with regular customers through personalized service.
- Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Presented menus and answered questions regarding items.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Education
Marketing - Marketing
Russell Road College
Port Elizabeth02-2016
Skills
- Financial analysis
- Report preparation
- Customer service
- Cash handling
- Project management
- Sales techniques
- Problem solving
- Time management
- Time management
- Customer relationship management
Affiliations
- Team Player
- Communicator
Languages
English
First Language
Afrikaans
Advanced (C1)
C1
Xhosa
Proficient (C2)
C2
zulu
Proficient (C2)
C2
Accomplishments
- sales man of the month
- team leader
- manager
Certification
- sales
- marketing
- accounting
- computer
Timeline
Parking Management
Quatro
11.2023 - 02.2024
Cashier
Quatro
11.2023 - 02.2024
Call Center Representative
Vodacom
09.2023 - 11.2023
Cleaner
Bidvest Prestige
08.2023 - 11.2023
Driver's Assistant
Khanyiso Acc
08.2021 - 02.2023
Sales Consultant
National Fire and Security
02.2020 - 02.2021
Head Waiter
Bean Tree Cafe
08.2019 - 04.2020
Marketing - Marketing
Russell Road College