Zolani Nonjewu
Customer Service Analyst
Stellenbosch
Summary
As a Customer Service Analyst with BP, I bring extensive experience managing over 30 sites in KZN, ensuring timely maintenance and payments, while maintaining a strong focus on client satisfaction. With a background in student finance and client services, I’ve developed strong communication and problem-solving skills to help clients make informed decisions about their financial and academic futures. My diverse experience in customer-centric environments, coupled with my dedication to delivering excellent service, makes me an ideal candidate for roles that require client relationship management, service optimization, and a commitment to exceeding customer expectations.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
Customer service analyst
BP
08.2024 - 06.2025
- Oversaw operations for 30 retail sites across KZN, ensuring smooth functionality and timely maintenance.
- Handled customer service issues, including complaints, BP Rewards queries, and general concerns from clients and internal teams.
- Ensured timely payment processing, preventing account delays or outstanding balances.
- Maintained and updated incident reports and operational records.
- Acted as liaison between retail sites and BP’s internal departments to resolve issues quickly and efficiently.
- Supported Key Account clients by providing prompt, high-quality service and maintaining strong relationships.
- Conducted site inspections to ensure compliance with BP standards and safety guidelines.
- Identified risks and implemented solutions to ensure continuity and operational excellence.
- Collaborated with leadership to report customer feedback and suggest service improvements.
Student finance and client service consultant
Stellenbosch University
12.2023 - 07.2024
- Handled the front desk and calls regarding student fee inquiries.
- Advised on tuition fees, payment methods, and key deadlines.
- Supported students with bursary queries, including NSFAS, SETA, GCRA, and other scholarships.
- Coordinated with the finance department to ensure accurate payment and bursary processing.
- Advised students on financial aid options and eligibility criteria to maximize funding opportunities.
- Monitored and reconciled student accounts to identify and rectify discrepancies promptly.
- Processed and verified student finance applications to ensure compliance with institutional policies.
Senior ground operator
Cloudline
11.2022 - 11.2023
- Managed smooth and efficient aircraft turnaround operations.
- Trained and supervised new ground operations staff.
- Ensured adherence to aviation safety standards and regulations.
- Coordinated with flight crews, air traffic control, and maintenance teams.
- Oversaw the upkeep and management of ground support equipment.
Front desk
Huis Russel Botman
02.2021 - 10.2022
- Managed front desk operations, ensuring efficient and professional handling of all visitor and resident interactions.
- Administered security protocols, including surveillance monitoring and incident reporting to ensure a safe environment.
- Coordinated communication between residents and maintenance staff to promptly address and resolve facility issues.
- Provided support for event planning and logistics, facilitating smooth execution of residence community functions.
- Responded effectively to emergencies and other urgent situations, prioritizing safety and swift resolution.
Financial officer
Uniting Reformed Church in Southern Africa
11.2019 - 01.2021
- Developed and managed the annual youth ministry budget, ensuring alignment with the church's financial policies.
- Maintained accurate records of income, expenses, and fundraising proceeds for regular reporting.
- Oversaw fund disbursement and ensured financial accountability for all youth-related activities.
- Coordinated fundraising initiatives and managed financial logistics for camps, events, and outreach.
- Collaborated with ministry leaders to provide financial advice and support effective planning.
- Promoted financial stewardship and transparency within the youth ministry team.
- Ensured timely submission of financial reports to church leadership and relevant stakeholders.
- Provided training and guidance to youth volunteers on the responsible handling of ministry funds.
Education
Bachelor - Divinity
Stellenbosch University
02.2018 - Current
Matriculation - undefined
Richard Varha senior secondary school
01.2013 - 11.2018
Skills
Operational management
Customer service and relationship management
Financial management and payment processing
Communication and coordination
Time management and multitasking
Complaint resolution
Teamwork and collaboration
Microsoft office
Customer service
Computer skills
Organizational skills
References
Available upon request
Timeline
Customer service analyst
BP
08.2024 - 06.2025
Student finance and client service consultant
Stellenbosch University
12.2023 - 07.2024
Senior ground operator
Cloudline
11.2022 - 11.2023
Front desk
Huis Russel Botman
02.2021 - 10.2022
Financial officer
Uniting Reformed Church in Southern Africa
11.2019 - 01.2021
Bachelor - Divinity
Stellenbosch University
02.2018 - Current
Matriculation - undefined
Richard Varha senior secondary school
01.2013 - 11.2018
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