Zolani Maphela
Uitenhage
Summary
Driven individual with proactive approach, well-suited for internship role. Demonstrated proficiency in problem-solving and teamwork, supported by strong communication and analytical skills. Ready to contribute towards achieving significant outcomes and driving success in projects.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Yes Trainee
Volkswagen
Uitenhage
06.2024 - Current
- Participated in training and seminars to enhance skills and promote growth.
- Identified and resolved issues using critical thinking and problem-solving skills.
- Conducted research and analysis to support team with project preparation.
- Streamlined filing system, enhancing office efficiency.
- Sought feedback actively and used it to improve performance.
- Delivered exceptional administrative support to senior executives during peak business periods.
Customer assistant
Woolworths
East London
07.2021 - 02.2024
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Ensured health and safety regulations complied within work premises at all times.
- Increased sales through suggestive selling techniques.
- Offered prompt solutions to maintain customer satisfaction.
- Handled cash and card payments with accuracy.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
Sales representative (Cross Trained)
Truworths
East London
03.2020 - 07.2021
- Completed customer searches to generate new leads.
- Contacted satisfied customers to offer additional services.
- Tailored pitches according to individual consumer preferences to increase conversion rates.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
- Resolved customer concerns promptly to maintain satisfaction.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
Education
Advanced Diploma in Management - Management
Walter Sisulu University
East London, Eastern Cape 02.2020 - 12.2020
National Diploma in Small Business Management - Business Management
Walter Sisulu University
East London, Eastern Cape 02.2017 - 12.2019
Grade 12 - NSC
Molly Blackburn S.S.S.
Uitenhage, Eastern Cape 01.2009 - 11.2013
Skills
Business correspondence
Microsoft Office Suite
Proofreading accuracy
Financial literacy
Organisational aptitude
Leadership development
Creative thinking
Effective communication
References
References available upon request.
Timeline
Yes Trainee
Volkswagen
06.2024 - Current
Customer assistant
Woolworths
07.2021 - 02.2024
Sales representative (Cross Trained)
Truworths
03.2020 - 07.2021
Advanced Diploma in Management - Management
Walter Sisulu University
02.2020 - 12.2020
National Diploma in Small Business Management - Business Management
Walter Sisulu University
02.2017 - 12.2019
Grade 12 - NSC
Molly Blackburn S.S.S.
01.2009 - 11.2013