Zolani Daimane
Summary
Accomplished Operational Assistant with a proven track record at World Sports Betting, adept in office management and enhancing customer loyalty through exceptional service. Excelled in streamlining operations and managing large volumes of bets efficiently, demonstrating strong problem-solving skills and the ability to thrive in fast-paced environments. Renowned for reliability and advanced operational reporting, consistently delivering results beyond expectations.
Furthermore, I am seeking employment with a company where I can grow professionally and personally. I seek challenging opportunities where i can use my skills for the success of the organization. I want to succeed in a stimulation and challenging environment that will provide me with advancement opportunities.
Overview
8
8
years of professional experience
Work History
Operational Assistant
World Sports Betting
07.2023 - 12.2024
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects, including being asked to help out provincially to assist on big events.
- Prepared and delivered operational performance reports to inform management.
- Ordering of equipment as needed for maximum branch efficiency.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
Betting Clerk
World Sports Betting
03.2017 - 07.2023
- Built strong relationships with regular clients, developing trust through consistent quality service.
- Streamlined the betting process for better efficiency by maintaining up-to-date knowledge of racing schedules and odds.
- Developed a reputation for reliability, managing large volumes of bets during peak times without error.
- Promoted responsible gambling practices, guiding customers towards appropriate resources when needed.
- Be knowledgeable on all betting rules, odds, and pay-outs.
- Ensure to provide good customer service by being friendly, helpful, polite, and courteous at all times.
- Proactively address customer complaints and ensure that customers are given positive feedback.
- Manage income and pay-outs by following the company policies, practices, and procedures.
- Enhanced customer loyalty with exceptional service, ensuring all transactions were handled professionally and accurately.
Education
High School Diploma -
Luvumelwano SSS
Eastern CapeN2 - Boiler Maker
Northlink College
Cape Town, South AfricaNational Certificate - Management Level 3
SETA
Cape Town, South AfricaSkills
- Office management
- Policy enforcement
- Document management
- Meeting planning
- Budgeting and finance
- Report generation
- Shipping and receiving
- Customer support
- Event management
- Delegating work
- Operational reporting
- Performance tracking
Timeline
Operational Assistant
World Sports Betting
07.2023 - 12.2024
Betting Clerk
World Sports Betting
03.2017 - 07.2023
High School Diploma -
Luvumelwano SSS
N2 - Boiler Maker
Northlink College
National Certificate - Management Level 3
SETA
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