Zola Sambo
Account Manager
Pretoria,GP
Summary
Dynamic professional with a proven track record in account development and relationship building, notably at Eliakim Capital. Excelled in enhancing client satisfaction and retention through strategic business development and effective market forecasting. Skilled in negotiating and upselling, achieving significant business growth by leveraging networking skills and market insights.
Overview
18
18
years of professional experience
Work History
Account Manager
Eliakim Capital
01.2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Business Developer
Business Print
09.2016 - 11.2018
- Generate sales leads and follow up with them to grow new business
- Visit clients to introduce the company and engage with them
- Maintain client accounts and work with internal teams to address client concerns
- Design and implement strategies to grow the business
- Negotiate pricing with customers and suppliers
- Use analytical skills to interpret market trends and identify business opportunities
- Work with sales teams to develop proposals that benefit both parties
- Ensure that contracts are executed as agreed
Advertising Sales Representative
Trudon
01.2012 - 11.2017
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
- Educated clients on specific marketing strategies to increase client sales and overall promotion effectiveness.
- Created and presented media and advertising packages to prospective customers.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
- Maintained and organized customer database of clients nationwide.
- Conducted market research to attract clients in new territories.
- Listened attentively to client feedback to create stronger relations and shape business.
Sales Consultant
Clientele Life
01.2010 - 12.2011
- Find new clients through professional networks, cold calls, and referrals
- Establish and maintain long-term relationships with clients
- Explain insurance policies and products, and advise clients on the best coverage for their needs
- Build customized insurance policies and packages for clients
- Deliver approved policies to new clients and explain the benefits and risks
- Re-assess the policy needs of existing clients after life-changing events
- Maintain client records, issue quotes, and prepare reports
- Keep abreast of industry and market trends and best practices
- Design and implement effective marketing strategies to sell new insurance contracts
- Check insurance claims to solidify trust and safeguard
Sales Consultant, Banking
Absa Bank
01.2007 - 12.2010
- Customer service: Providing excellent customer service, answering questions, and resolving concerns
- Researching products and services to find the best fit for the customer's needs
- Promoting and selling credit card products at events, generating leads, and achieving sales targets
- Verifying customer documents for card applications
- Providing after-sales service to card members and responding to customer requests or complaints
- Performing credit verification using credit tools
- Processing credit card pre-authorizations and sales accurately
Education
Business Management
Unisa
Pretoria 04.2001 -
Sales And Marketing
Training Mania
Johannesburg, South Africa01-2015
Digital Media And Marketing
School of Logic And Magic
Johannesburg, South Africa01-2014
Electrical Engineering
Tshwane South College
Pretoria 04.2001 -
Skills
Account development
Goals and performance
Relationship building and management
Account servicing skills
Marketing
Upselling
Business development and planning
Networking skills
Market forecasting
Timeline
Account Manager
Eliakim Capital
01.2019 - Current
Business Developer
Business Print
09.2016 - 11.2018
Advertising Sales Representative
Trudon
01.2012 - 11.2017
Sales Consultant
Clientele Life
01.2010 - 12.2011
Sales Consultant, Banking
Absa Bank
01.2007 - 12.2010
Business Management
Unisa
04.2001 -
Electrical Engineering
Tshwane South College
04.2001 -
Sales And Marketing
Training Mania
Digital Media And Marketing
School of Logic And Magic