ZOLA MBABANE

• Screened calls and emails and responded accordingly to support executive correspondence.
• Organized and coordinated conferences and monthly meetings.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Created expense reports, budgets and filing systems for management team.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Organized envelopes, postage and mail correspondence for staff and leadership.
• Filed paperwork and organized computer-based information.
• Took notes and dictation at meetings.
• Managed and reviewed filing and office systems.
• Handled incoming and outgoing mail, email and faxes.
• Executed basic banking and bookkeeping tasks.
• Used QuickBooks to produce monthly invoices, reports and other deliverable.
• Managing 4 employees successfully as well as reducing complaints from clients by 5%

• Maintained order and cleanliness of reception area for professional and inviting atmosphere.
• Prepared and maintained master calendar, collecting and disseminating general information.
• Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
• Organized electronic and hard copy filing systems for easy retrieval of documents and information.
• Prepared, collected and distributed outgoing and incoming mail and packages.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Filling in Tender documents, compiling the paperwork required for it.

• Attending briefing sessions as and when required.

• Creating invoices and sending them to the clients.

• Checking and ensuring that the company processes and procedures comply with the law.

• Checking and ensuring that company operations comply with internal standards too.

• Checking and ensuring that all compliance matters pertaining to the company are up-to-date, e.g. Companies and Intellectual Property Commission, CIDB,UIF,COIDA etc.

• Researching and registering the company on different security and cleaning bodies, e.g. NCCA,BEECA cleaning association, Proudly South African etc.

• Troubleshot copy machines and printers and scheduled service as needed.
• Responded to inquiries from callers seeking information.

• Conducted research, gathered information from multiple sources and presented results
• Prepare BBBEE certificates, share certificates
• Prepare letter of accountants confirming each companies turnover and confirmation of earnings
• Create invoices and receipts when clients make payments using Sage Pastel online
• Assisting HR department with payroll system on Sage Payroll
• Assist clients with Tax clearance registrations on South African Revenue Services e-filing
• Preparing Bookkeeping schedules for clients and attaching income as well as vat statements and sending them out before 7th of each month
• Capturing transactions of invoices, bank transactions and reconciliations for clients
• Ensuring transactions are properly recorded and entered into computerized accounting system
• Registration of CIDB, COIDA and UIF
• Registration of clients on CSD system (Central Supplier Database)
• Managing staff members by ensuring that work allocated to them is executed timeously and professionally
• Reason for leaving: Retrenchment
• Setting computerized filing systems of which is still being used effectively to date
• Projects t/a TTP Consulting
• Responded to taxpayer questions and helped individuals complete and file tax documentation
• Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Improved operations through consistent hard work and dedication
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Recommended financial solutions in relation to tax implications.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Delivered services to customer locations within specific timeframes
• Developed and maintained courteous and effective working relationships
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
• Worked flexible hours across night, weekend and holiday shifts
• Worked with customers to understand needs and provide excellent service
• Resolved problems, improved operations and provided exceptional service
• Proved successful working within tight deadlines and fast-paced atmosphere
• Collaborated with team members to achieve target results
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Managed team of employees, overseeing hiring, training and professional growth of employees
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Carried out day-to-day duties accurately and efficiently
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Handled 10-15 calls per day to address customer inquiries and concerns
• ACHIEVEMENTS
  Reaching and exceeding target by 10% in first year of new role

• Compiled and analyzed metrics for detailed reporting and informed business planning.
• Provided recommendations on board of directors on group's effectiveness, actions and future plans
• Chaired shareholder meetings, disseminating information and fielded questions
• Facilitated decision making by building consensus and developing solutions
• Led organization in setting goals and strategies
• Helped record, compile, summarize and analyze data
• Developed innovative sales and marketing strategies to facilitate business expansion

• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with clients and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.
• Resolved customer problems and complaints.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained confidentiality of information regarding clients and company.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Troubleshot copy machines and printers and scheduled service as needed.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Corresponded with clients through email, telephone or postal mail.
• Provided callers with address, directions, company website and related information.
• Responded to inquiries from callers seeking information.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Scheduled and confirmed appointments and meetings for senior management team.
• Answered phone promptly and directed incoming calls to correct offices.

• Selling Tickets to customers who came to museum
• Record keeping of tickets sold
• Cashing up and assisting clients who come to museum
• Answered questions about store policies and addressed customer concerns.
• Created price tags and merchandise signs.
• Collected and authorized payments of guests.
• Tallied cash drawer at beginning and end of each work shift.
• Addressed customer needs and made product recommendations to increase sales.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Welcomed customers and helped determine their needs.
• Processed customer refunds and exchanges according to established guidelines.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Worked flexible schedule and extra shifts to meet business needs.

Reason for leaving: relocation due to unforeseen family circumstances

• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Developed and implemented performance improvement strategies and plans to promote continuous improvement
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Improved operations through consistent hard work and dedication
• Used Microsoft Word and other software tools to create documents and other communications
• Created plans and communicated deadlines to complete projects on time
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Prepared variety of different written communications, reports and documents
• Delivered services to customer locations within specific timeframes
• Shadowed senior team members to learn all related jobs and tasks
• Attended training courses to build understanding of processes, techniques and industry
• Maintained punctuality in work attendance and project completion
• Filled out timesheets and paperwork according to identified requirements
• Acted with integrity, honesty and knowledge to promote culture of company
• Managed 20 calls per day give or take at switchboard
• Reason for leaving: Experiential learning for graduation purposes