Hi, I’m
Zoey Van Der Schyff
Unemployed
Mitchell's Plain
Summary
A results-oriented professional seeking a challenging role in credit control or call center operations where my strong analytical skills, attention to detail, and exceptional communication abilities can be utilized to optimize collections, enhance customer satisfaction, and contribute to the overall success of the organization.
Overview
21
years of professional experience
1
Certification
Work History
Pathcare Pathology
Administrator
Job overview
- Managed administrative tasks for credit control department
- Coordinated meetings and maintained records
- Prepared reports for credit assessments
- Handled customer inquiries
- Supported team with data entry
- Ensured compliance with policies
- Provided administrative support.
Pathcare pathology
Call centre agent
01.2018
Job overview
- Managed inbound calls from patients with medical queries and unmanageable debt
- Provided professional assistance and addressed billing inquiries
- Collaborated with healthcare providers to resolve billing issues
- Maintained accurate records and ensured confidentiality
- Identified process improvement opportunities
- Adhered to regulatory requirements.
Pathcare pathology
Senior Credit controller
01.2019 - 01.2024
Job overview
- Led credit control team, setting policies and procedures
- Conducted risk assessments and negotiated payment terms
- Analyzed accounts receivable reports for trends and risks
- Implemented strategies to improve cash flow and reduce delinquency
- Collaborated with cross-functional teams on credit issues
- Mentored junior staff and prepared management reports
- Ensured compliance with regulatory requirements.
Pathcare pathology
Credit controller
01.2012 - 01.2018
Job overview
- Assessed customer creditworthiness and set credit limits
- Monitored overdue accounts and initiated collection actions
- Negotiated payment terms and settlements with clients
- Investigated and resolved billing discrepancies
- Prepared and analyzed credit reports and aging analysis
- Liaised with sales and customer service teams to address credit-related issues
- Maintained accurate records of customer interactions and payment history
- Implemented strategies to minimize bad debt and improve cash flow
- Ensured compliance with credit policies and regulatory requirements
- Provided timely and accurate reporting to management on credit portfolio status.
Pathcare Pathology
Debtors Administrator
01.2008 - 01.2011
Job overview
- Managed debtor accounts, including invoicing and collections
- Communicated with clients regarding outstanding payments and resolved inquiries
- Updated and maintained accurate records of payment transactions
- Prepared reports on debtor status and aging analysis
- Liaised with internal departments to address billing discrepancies and resolve issues
- Implemented strategies to improve collection efficiency and reduce outstanding debts
- Ensured compliance with company policies and regulatory requirements
- Provided administrative support to the debtor management process.
Edgars
Head cashier
01.2006 - 01.2008
Job overview
- Supervised cashier operations and ensured accurate banking of cash
- Managed register reconciliation and prepared financial reports
- Provided excellent customer service and resolved issues
- Trained and supervised cashier staff
- Monitored inventory levels and assisted with restocking
- Collaborated with management to enhance efficiency
- Maintained clean and organized cashier station
- Handled returns, exchanges, and refunds
- Assisted with scheduling and administrative tasks.
Sales house
Credit associate
01.2005 - 01.2006
Job overview
- Handle inbound calls, emails, and inquiries from customers
- Resolve issues promptly and efficiently
- Process orders and schedule appointments
- Maintain detailed records
- Collaborate with team members to improve processes
- Ensure adherence to company policies while prioritizing customer satisfaction.
Jet
Service center operator
01.2003 - 01.2004
Job overview
- Handle inbound calls, emails, and inquiries from customers
- Resolve issues promptly and efficiently
- Process orders and schedule appointments
- Maintain detailed records using CRM systems
- Collaborate with team members to improve processes
- Ensure adherence to company policies while prioritizing customer satisfaction.
Education
University of South AfricaCape Town
Certificate from Wholesale And Retail Management
Cape Peninsulu University of TechnologyCape Town
Certificate from Credit Management
06.2010
Skills
Expense Monitoring
Events Coordination
Supplies Ordering
Schedule Coordination
Customer Service
Staff Management
MS Office
Attention to Detail
Work Planning and Prioritization
Active Listening
Time management abilities
Adaptability
Self Motivation
Effective Communication
Education And Studies
- Mondale High, Grade 12, English Hg, Afrikaans Hg, Business Economics, History, Biology, Geography
- Unisa, NQl 4 wholesale and retail management, 05/2004 - 05/2005
- Cput, Credit management 1&2, 2010
Basic Skills
- Syspro accounting system
- Advance telephone etiquette
- Computer literate especially in Excel
- Good communication skills (verbal and written)
- Ability to work under pressure and meet deadlines
- Good supervisory skills
- Adaptability
- Ability to function in a team
- Ability to give and take instructions
Motivation
Passionate about excelling in both call center and credit environments, I am driven to leverage my strong communication skills and financial acumen to deliver exceptional service to customers while optimizing credit control processes. With a keen eye for detail and a commitment to continuous improvement, I am eager to contribute to the success of the organization by providing outstanding support to customers and effectively managing credit-related activities.
Health
Excellent
Criminal Record
None
Personal Information
- ID Number: 8408110094080
- Dependents: 2
References
- Human Resources Department, Pathcare Pathology, 021 5963417 / 021 5963423
- Luzelle May, Team leader @ Pathcare, 0780043878
Certification
Credit management
Timeline
Senior Credit controller
Pathcare pathology
01.2019 - 01.2024
Call centre agent
Pathcare pathology
01.2018
Credit controller
Pathcare pathology
01.2012 - 01.2018
Credit management
06-2010
Debtors Administrator
Pathcare Pathology
01.2008 - 01.2011
Head cashier
Edgars
01.2006 - 01.2008
Credit associate
Sales house
01.2005 - 01.2006
Service center operator
Jet
01.2003 - 01.2004
Administrator
Pathcare Pathology
University of South Africa
Certificate from Wholesale And Retail Management
Cape Peninsulu University of Technology
Certificate from Credit Management