Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
ZOE HENDRICKS

ZOE HENDRICKS

Administrator
14 Zeekoevlei Mews 8th Avenue Grassy Park

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

Flight Attendant

Emirates
Dubai, United Arab Emirates
03.2023 - 04.2024
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Ensured safety and comfort of customers onboard aircraft.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Advised passengers of flight regulations to maximize safety and security.
  • Assisted passengers with storing luggage and helped locate seating.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Welcomed passengers aboard and provided overview of safety procedures.
  • Delivered food and beverage service, reading material and other in-flight services.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Responded to passenger emergencies to provide first aid.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Used excellent customer service skills in addressing passengers' needs.
  • Assisted passengers in boarding and deplaning aircraft.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
  • Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.

Administration Clerk

BS Marking
Goodwood, Cape Town
02.2020 - 01.2023
  • Handled incoming phone calls and answered questions from callers.
  • Provided clerical support, addressing routine, and special requirements.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Interacted with customers by phone and via email to provide information.
  • Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
  • Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
  • Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
  • Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
  • Purchased and maintained office supplies.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Input data into spreadsheets and databases.
  • Flagged clients under debt counseling.
  • Needed to flag different on different dates.
  • Clients for specific debit date needed to be flagged two days before 17.1 went out.
  • Called clients creditors to check if the debit orders were cancelled.
  • If clients creditors had debited any of their accounts, I needed to contact them for a refund and make sure that the client gets their money back.
  • Acted on behalf of the clients best interest had to be very strict when it came to making them cancel the debit order immediately cause it could lead to issues on our side as a company.

Receptionist

BS Marketing
Goodwood, South Africa
02.2020 - 01.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints making sure to take down details of the customer and send it to the correct manager of the department the customer was in to handle the complaint.
  • 5 different switchboard lines/phones for different departments.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding clients and company.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Took down messages for customers that needed urgent assistance and sent emails through to the correct department with the portfolio manager name.
  • Always went the extra length for the customers to keep them happy with the service of the company.
  • Called clients back if the call dropped due to airtime exhaustion.

Sales Assistant

BS Marketing
Goodwood, South Africa
02.2020 - 01.2023
  • Contacted clients, prequalify with questions and needed their ID numbers for credit checks
  • Needed to explain briefly what the call was about
  • Had to know how to do objection handling to certain questions clients would ask.
  • Needed to build a rapport with clients.
  • Had to pull as much ITC as possible to give the sales agents qualifieds.
  • Every qualified pulled from Sales Assistant was given to an agent to make a sale.
  • Dispositioned the leads according to feedback from the call.

Education

Zwaanswyk High School
Tokai, Cape Town
2019

Skills

Positive mindset in a workplace

Certification

Hospitality Learning

Timeline

Ab initio Training Programme

08-2023

Hospitality Learning

05-2023

Flight Attendant

Emirates
03.2023 - 04.2024

Administration Clerk

BS Marking
02.2020 - 01.2023

Receptionist

BS Marketing
02.2020 - 01.2023

Sales Assistant

BS Marketing
02.2020 - 01.2023

Zwaanswyk High School

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