Zodwa Zikhona Hlambisa
Administration
Durban,South Africa
Summary
Highly skilled professional with expertise in quality assurance and human resources practices. Demonstrates exceptional problem-solving abilities and remains calm under pressure. Proficient in office equipment operation, advanced typing, and effective communication. Committed to maintaining high standards of accuracy and efficiency while contributing to organizational success.
Overview
14
14
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
Administrator
KZN Health (KwaDabeka CHC)
Durban, KwaZulu-Natal
03.2015 - Current
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Coordinated travel arrangements for executives, contributing towards seamless business trips without disruption.
- Facilitated internal communications with clear and concise memos and bulletins.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Scheduled meetings and travel arrangements to support C-level executives.
- Created classification systems to manage archives.
- Increased efficiency of document retrieval with a well-organised filing system.
- Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Organized important company meetings, leading to improved communication across departments.
Human resource Officer
KZN Department of Transport
Pietermaritzburg, KwaZulu-Natal
02.2011 - 02.2015
- Ensured compliance to employment regulations by staying updated on latest HR policies.
- Coordinated company-wide training programmes, enhancing overall skill sets of employees.
- Managed grievance handling procedures efficiently, reducing instances of internal conflict.
- Enhanced employee morale by implementing effective rewards and recognition schemes.
- Maintained accurate personnel records, ensuring data privacy regulations are met at all times.
- Coordinated training and handled logistics and administrative tasks.
- Assessed and improved compensation packages, attracting highly qualified applicants for organisational vacancies.
- Recruited, hired and oversaw [700] staff, managing job interviews, conducting exit interviews and leading onboarding sessions.
- Led annual salary reviews, talent reviews, succession planning and performance management.
- Thoroughly vetted employees' qualifications, licenses and certifications, including upcoming renewals.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
Education
National Diploma in Human Resource Management - Humanr resource administration program typically covers key areas such as recruitment, training,
Mangosuthu University of technology
South Africa 01/2003 - 01.2006
NVQ Level 4 - Matriculant
Madwaleni High School
South Africa 1996/1996 - 2001/2001
Bachelor of Arts - Bachelor of Art (Health Science and Social Services) Measuring with Pychology
University of South Africa
Southe AfricaSkills
- Calm under pressure
- Problem-solving
- Quality Assurance
- Communication skills
- Office equipment operation
- Knowledge of hr practices
- Advanced typing speed
Languages
English
Advanced
isizulu
Advanced (C1)
Xhosa
Upper intermediate
Affiliations
- Reading
- Music
- Socializing
Certification
Driver license Code 10/ c1
Accomplishments
Excellent work Performance on 2016 and 2019
Timeline
Administrator
KZN Health (KwaDabeka CHC)
03.2015 - Current
Human resource Officer
KZN Department of Transport
02.2011 - 02.2015
National Diploma in Human Resource Management - Humanr resource administration program typically covers key areas such as recruitment, training,
Mangosuthu University of technology
01/2003 - 01.2006
NVQ Level 4 - Matriculant
Madwaleni High School
1996/1996 - 2001/2001
Bachelor of Arts - Bachelor of Art (Health Science and Social Services) Measuring with Pychology
University of South Africa
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