Zodwa Jali
Midrand
Summary
Professional and customer focused beauty industry specialist with 4 years of experience in Eve onboard, currently working as a room therapist and branch senior. Experienced in welcoming and assisting clients, managing bookings and enquiries, handling customer concerns, supporting staff and overseeing daily branch operations.
Currently managing a high performing branch generating over R600,00 per month, with strong skills in customer service, communication, administration, sales and team coordination. Seeking a receptionist position at Eve Spa where I can use my existing knowledge of beauty and spa environment together with my strong client service and organizational skills.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Beauty Therapist
Eve onboard
Rivonia, South Africa
07.2022 - Current
- Performing beauty treatments including lashes,brows,waxing,nails, pedicures, sugaring, dermaplaning and vajacials.
- Maintain high standards of customer service and professionalism.
- Welcome and assist clients in a professional manner.
- Handle client enquiries, bookings and service-related queries.
- Currently managing a branch generating over 600k in monthly sales.
- Manage the daily operations of a busy branch.
- Monitor branch sales, promotions and customer retention.
- Coordinated staff activities to streamline daily operations and maintain service standards.
- Communicate with staff and management regarding branch operations.
- Performed reception duties part-time at a busy salon.
Nail Technician
Candy &CO
Randburg, South Africa
05.2021 - 06.2022
- Customised nail treatments based on client consultations, taking into account their specific needs and preferences.
- Applied a wide range of nail art techniques, utilising tools and creativity to meet customer preferences.
- Developed a loyal client base through exceptional customer service and follow-up.
- Cleaned and prepared nails using sterilisation techniques to ensure a hygienic environment. to maximise adhesion of gel polish finish.
- Sterilised and sanitised nail tools to minimise risk of cross-infection.
Nail Technician
Bob cuts
Johannesburg, South Africa
12.2020 - 04.2021
- Offered advice on nail care and recommended products tailored to individual client needs.
- Identified any contraindications and took necessary action to prevent negative reactions.
- Maintained accurate client records, detailing treatments administered, preferences and products used for future reference.
- Stayed abreast of the latest nail trends and techniques through continuous professional development.
Education
Beauty
Mangako Beauty Academy
Bramley, GP01-2020
Certificate of Higher Education - Matric
Mokgome Secondary School
Soweto, GP01-2018
Skills
- Beauty treatments
- Lash extensions
- Brow shaping
- Waxing treatments
- Threading
- Client consultation
- Client confidentiality
- Customer service
- Customer complaint resolution
- Client retention
- Salon management
- Reception management
- Appointment scheduling
- Booking coordination
- Performance analysis
- Leadership
- Team coordination
- Staff supervision
- Time management
- Working under pressure
- Professional communication
- Customer care
Languages
English
Upper Intermediate
B2
Xhosa
Beginner
A1
Timeline
Beauty Therapist
Eve onboard
07.2022 - Current
Nail Technician
Candy &CO
05.2021 - 06.2022
Nail Technician
Bob cuts
12.2020 - 04.2021
Beauty
Mangako Beauty Academy
Certificate of Higher Education - Matric
Mokgome Secondary School