Zodwa Dzimba
Branch Manager
springs
Summary
Experienced branch manager with a strong track record in successfully leading and overseeing operations in the microfinance sector for mid-size financial organizations. Committed to utilizing extensive decade-long experience to contribute to the growth and success of the financial industry. Seeking new opportunities to leverage expertise in managing teams, optimizing processes, and driving strategic initiatives that yield measurable results. Passionate about delivering exceptional customer service and fostering strong relationships to ensure client satisfaction and business growth.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Branch manager
Atlas finance Pty Ltd
05.2021 - Current
- Experience on loan management system Evolution and webfin system
- Company key performance indicators (KPI) achieved
- Compiled regular reports on a daily and monthly basis.
- Consistently met monthly targets and collections.
- Loaded all approved loans onto payment platforms for seamless collection.
- Adhered to regulatory standards while granting loans.
- Oversaw thorough training of team members to guarantee successful task completion.
- Evaluated affordability computations and verified employment details.
Loan Consultant/sales Consultant
Barko finacial services Pty Ltd
08.2018 - 04.2021
- Audited loan documents to confirm adherence with affordability guidelines.
- Created a streamlined process to manage payment handling in debt recovery.
- Validated vendor, merchant details and documentation.
- Formulated specific targets to drive strategic outcomes.
- Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
- Achieved sales goals consistently by tenaciously pursuing new connections and loan opportunities.
- Interviewed prospective customers to discuss financial goals and means surrounding Type loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Assessed loan portfolios for compliance with underwriting policies.
Education
Matric - Grade 12
Mdluli high school
Diploma in Business Management - NQF Level 6
Stadio higher education
Bachelor Business Administration (BBA) - Public Sector management, NQF Level 7
Stadio higher education
Advanced diploma in computer literacy - Computer literacy
Avuxeni computer College
Skills
Proficient in MS Office
Collections
Banking
Employee Development
Financial services
Customer service awareness
Sales professional
Staff Management
Cash Handling
Financial Advising
Goals and performance
Strong team-builder
Human resources knowledge
Personal Information
- Date of Birth: 08/13/90
- Nationality: South African
- Marital Status: Single
Timeline
Branch manager
Atlas finance Pty Ltd
05.2021 - Current
Loan Consultant/sales Consultant
Barko finacial services Pty Ltd
08.2018 - 04.2021
Matric - Grade 12
Mdluli high school
Diploma in Business Management - NQF Level 6
Stadio higher education
Bachelor Business Administration (BBA) - Public Sector management, NQF Level 7
Stadio higher education
Advanced diploma in computer literacy - Computer literacy
Avuxeni computer College