Zodumo Mayenziwe Sikhonde
Key Account Manager
Umhlanga
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Key Account Manager
Hollywoodbets
Umhlanga
02.2021 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed key competitors to respond to competitive threats.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Positioned global capabilities to expand market share.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Value Added Services Team Leader
Hollywoodbets
Umhlanga
03.2018 - 01.2021
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations and provided exceptional service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Collaborated with team members to achieve target results.
- Exceeded goals through effective task prioritization and great work ethic.
- Liaise and work closely with the operations, contact center, marketing, audits and finance departments.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used Microsoft Word and other software tools to create documents and other communications.
Value Added Services Administrator
Hollywoodbets
Umhlanga
11.2015 - 02.2018
- Used Microsoft Word and other software tools to create documents and other communications.
- Conducted research, gathered information from multiple sources and presented results.
- Developed team communications and information for meetings.
- Prepared variety of different written communications, reports and documents.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Carried out day-to-day duties accurately and efficiently.
Store Associate
Mr Price Home
Durban
03.2011 - 10.2015
- Answered questions about store policies and addressed customer concerns.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Increased sales and customer satisfaction through personalized servicing.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bcom Financial Management - Accounting And Business Management
Mancosa
Durban 02.2021 - Current
Certificate in Business Management - Business Administration And Management
Skiils Accademy
Durban 03.2015 - 06.2017
Skills
ANSYS solutions
Timeline
Key Account Manager
Hollywoodbets
02.2021 - Current
Bcom Financial Management - Accounting And Business Management
Mancosa
02.2021 - Current
Value Added Services Team Leader
Hollywoodbets
03.2018 - 01.2021
Value Added Services Administrator
Hollywoodbets
11.2015 - 02.2018
Certificate in Business Management - Business Administration And Management
Skiils Accademy
03.2015 - 06.2017
Store Associate
Mr Price Home
03.2011 - 10.2015
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