Zizwe Ndlovu
Customer Service Agent
Durban,KZN
Summary
Driven service professional with a proven track record in customer service and complaint handling, Excellent in maintaining professionalism and empathy, significantly enhancing customer satisfaction. Skilled in call control and effective communication, adept at resolving complex issues, fostering trust, and building loyal clientele. Demonstrated outstanding teamwork and cash management abilities, contributing to seamless operations.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
CCI South Africa
02.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer account discrepancies and concerns.
Bartender
Hooters
02.2023 - 09.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Bar Waiter
Matte Black
01.2022 - 11.2022
- Maintained clean and organized bar area.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Assisted with bartending duties during high-volume shifts.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
Education
Higher Certificate in Cyber Security - I.T.
Eduvos
Umhlanga, South Africa 04.2001 -
Matric -
Curro Hillcrest
Durban 04.2001 -
Skills
Customer Service
Call Control
Information Verification
Complaint Handling
Empathetic and genuine
Outstanding communication skills
Customer Complaint Resolution
Problem Resolution
Call center experience
Inbound Customer Service
Billing Inquiries
Documentation And Reporting
Basketball
Zizwe has been playing Basketball for the B Team since High school .
Timeline
Customer Service Agent
CCI South Africa
02.2024 - Current
Bartender
Hooters
02.2023 - 09.2023
Bar Waiter
Matte Black
01.2022 - 11.2022
Higher Certificate in Cyber Security - I.T.
Eduvos
04.2001 -
Matric -
Curro Hillcrest
04.2001 -