Zizonke Makhaza
Johannesburg
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
5
5
years of professional experience
Work History
Community Manager
Dalebrook Media
02.2025 - 06.2025
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Collaborated with local authorities on safety initiatives, contributing to significant reduction in community-related incidents.
- Increased community participation in volunteer events, coordinating with various organizations to offer wide range of opportunities.
- Fostered diverse and inclusive community environment, implementing initiatives that celebrated cultural differences and promoted equality.
Barista
Seattle Coffee Company
08.2023 - 01.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Call Centre Manager Assistant
Exclusive Essentials
10.2021 - 08.2022
- Conducted regular performance reviews of team members, identifying opportunities for growth and development.
- Reduced customer complaints by addressing concerns proactively and implementing effective solutions.
- Collaborated with cross-functional teams to implement new strategies and improve customer experience.
- Streamlined workflow processes for improved team efficiency and increased productivity.
- Championed process improvements that resulted in operational efficiencies while maintaining strict adherence to company policies and procedures.
- Devised innovative problem-solving techniques to address unique client concerns swiftly.
- Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
- Created comprehensive training materials for new hires, resulting in reduced onboarding time and faster integration into the team.
- Mentored junior staff members to develop their skills, leading to higher performance levels.
- Managed high-volume call center operations, maintaining service quality standards across the team.
General Administrator
A2PAY FINANCIAL SERVICES
10.2020 - 12.2020
- Managed daily operations, maintaining a well-organized and functional working environment for all staff members.
- Ensured compliance with industry regulations by regularly updating policies, procedures, and documentation accordingly.
- Coordinated team meetings and events to foster collaboration and improve communication among departments.
- Maintained accurate records using database management software, ensuring prompt retrieval of essential information when needed.
- Handled confidential information discreetly which established trust among staff members.
- Organized company-wide events such as seminars and workshops, facilitating knowledge-sharing opportunities for employees.
- Maintained personnel records and updated internal databases to support document management.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
High School Diploma -
Blue Eagle High School
Johannesburg 04.2001 -
Skills
Latte art
Customer service
Time management
Cash handling
Espresso preparation
Cleaning and maintenance
Coffee brewing methods
Reading and Ice Skating
I read book to strengthen my brain, increasing my ability to emphasize and to build my vocabulary.
I believe that ice skating is a great exercise because of the great benefits out of which is improving my balance and my mental health.
Timeline
Community Manager
Dalebrook Media
02.2025 - 06.2025
Barista
Seattle Coffee Company
08.2023 - 01.2024
Call Centre Manager Assistant
Exclusive Essentials
10.2021 - 08.2022
General Administrator
A2PAY FINANCIAL SERVICES
10.2020 - 12.2020
High School Diploma -
Blue Eagle High School
04.2001 -
Similar Profiles
Suzie SegalSuzie Segal
EXECUTIVE PRODUCER at Media Companies Include: Pilgrim Media Group, Lionsgate Films, Mike Mathis Productions, Style Network, E! Network, IMG Media, Harpo Productions, Shed MediaEXECUTIVE PRODUCER at Media Companies Include: Pilgrim Media Group, Lionsgate Films, Mike Mathis Productions, Style Network, E! Network, IMG Media, Harpo Productions, Shed Media
Mohammed Zia ShaheenMohammed Zia Shaheen
Founder & Principal Consultant at Loop Media-Social Media AgencyFounder & Principal Consultant at Loop Media-Social Media Agency
SCOTT MILNERSCOTT MILNER
Operations & Logistics Manager at Bauer Media Group/a360Media/McClatchy MediaOperations & Logistics Manager at Bauer Media Group/a360Media/McClatchy Media
Karabo ShabeleKarabo Shabele
Administrative Assistant at Happy Family ToolsAdministrative Assistant at Happy Family Tools
Nomsa HlumbayoNomsa Hlumbayo
Occupational Caregiver at 365 Patient CareOccupational Caregiver at 365 Patient Care