Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Zizo Nkwenkwezi

Zizo Nkwenkwezi

Barista
Cape Town

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over Number years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar. Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Friendly Barista enjoys creating memorable beverages for customers in busy establishments. Good communicator and known for engaging people from diverse cultures and backgrounds. Enthusiastic demeanor coupled with enduring composure during busy peak periods.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Lead Barista

Tsebo
Cape Town
06.2023 - Current
  • Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
  • Streamlined workflow for barista team members by implementing effective task delegation.
  • Ensured strict adherence to company policies by enforcing dress code standards, punctuality requirements, and operational procedures among staff members.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Waitres

Costa
Cape Town
11.2021 - 05.2023
  • Trained new servers on restaurant policies and procedures.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Informed customers about daily and seasonal specials.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Greeted new customers, discussed specials, and took drink orders.

Education

Dr Nelson Mandela High
Nyanga East, Cape Town
01.2010 - 11.2014

Skills

Menu Memorization

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Interests

Football, reading

Timeline

Lead Barista

Tsebo
06.2023 - Current

Waitres

Costa
11.2021 - 05.2023

Dr Nelson Mandela High
01.2010 - 11.2014
Zizo Nkwenkwezi Barista