Zizo Finiza
Cape Town,South Africa
Summary
I'm a detail-oriented "UNICORN" and motivated individual with hands-on experience in administrative tasks, clinical research, and customer service. I enjoy staying organized in fast-paced environments and take pride in delivering high-quality, accurate work. I'm excited to bring my skills into a remote, documentation-focused role.
Overview
2
2
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work history
Customer Service Agent
WNS
Cape Town, South Africa
12.2024 - 04.2025
- Handled customer calls and emails professionally
- Maintained high satisfaction by resolving issues quickly
- Communicated clearly in fast-paced situations
Clinical Trial Assistant
TASK
Cape Town
09.2024 - 11.2024
- Ensured documentation accuracy under GCP
- Managed sample tracking and stock control
- Supported trial procedures and audits
Research Intern & Admin Support
UVU Bio
Cape Town
11.2023 - 07.2024
- Handled procurement and administrative duties
- Researched solutions for unavailable lab materials
- Improved workflows and ensured protocol accuracy
Educator Assistant
Department of Education
02.2023 - 07.2023
- Supported learners and maintained class records
- Built communication skills and managed logistics
Education
Grade 12 - Science Stream
Khanyisa High School
05.2022
BSc - Microbiology & Human Movement Science
University of Zululand
KwaZulu-Natal 02.2019 - 11.2022
Skills
- Strong attention to detail and documentation accuracy
- Experience with data entry, research, and administrative support
- Quick adaptability and independence in remote work environments
- Great communication-both written and verbal
- Proficiency in Excel, Google Workspace, Microsoft Teams
- Familiarity with compliance procedures (GCP Certified)
- Customer-focused and results-driven mindset
Certification
- GCP - Good Clinical Practice
- Communication & Cultural Training
- Bioprocessing Skills Development Accelerator
- The Science of Pipetting (Eppendorf Training)
SOFTWARE
- Outlook
- Excel
- Microsoft word
- Microsoft Teams
REFERENCES
- Mr. J.M Yengo, Buckley Finiza principal, 078 245 7678
- Jason Naude, Lab Supervisor, Task, Jason.n@task.org.za/ 076 156 0400
- Anesu Moyo Conrad, Lab Manager, UVUBio, anesu@uvubio.com/ 064 247 6935
- Mana Nokonongo, Team Leader, WNS, mana.nokonongo@britishgas.co.uk/ 081 538 5773
Timeline
Customer Service Agent
WNS
12.2024 - 04.2025
Clinical Trial Assistant
TASK
09.2024 - 11.2024
Research Intern & Admin Support
UVU Bio
11.2023 - 07.2024
Educator Assistant
Department of Education
02.2023 - 07.2023
BSc - Microbiology & Human Movement Science
University of Zululand
02.2019 - 11.2022
Grade 12 - Science Stream
Khanyisa High School
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