Word
Zizipo Yavela Kepeyi
Sales Assiociate/Merchandiser
Centurion
Summary
Dynamic and results-driven professional with a proven track record at Smollan Group, excelling in merchandise planning and customer relationship management. Recognized for enhancing customer satisfaction through effective product knowledge and visual merchandising. A reliable and outgoing team player, consistently achieving sales targets and fostering strong customer loyalty.
Overview
4
4
years of professional experience
1
1
Language
Work History
Merchandiser
Smollan Group
11.2024 - Current
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Sales Associate
Gabriel
01.2022 - 01.2023
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Representative
American Health Associates Inc.
01.2021 - 06.2021
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
No Degree - Art And Design
Central Johannesburg College
Johannesburg, South Africa 04.2001 -
Skills
Merchandise planning
Stock rotation
Active listener
Maintaining stock levels
Friendly and outgoing
Pricing and shelf labeling
Reliable and punctual
Customer relationship management (CRM)
Visual merchandising
Software
Excell
Timeline
Merchandiser
Smollan Group
11.2024 - Current
Sales Associate
Gabriel
01.2022 - 01.2023
Sales Representative
American Health Associates Inc.
01.2021 - 06.2021
No Degree - Art And Design
Central Johannesburg College
04.2001 -
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