ZIZIPO MJAYEZI
Customer Service
New Crossroad
Summary
I am a fast learner, with a keen eye for details and procedures. I am self-motivated. I work well with a team as well as independently. I am a responsible person and I tackle each task given to me to the best of my ability. I am a hard worker and a high-spirited people’s person.
Customer service professional with proven track record in administrative support and client relations. Known for reliability and adaptability, consistently meeting team collaboration and result-oriented goals. Skilled in handling customer inquiries, troubleshooting, and utilizing CRM systems to enhance service delivery.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Customer Support Administrator
MWEB
07.2022 - Current
- Facilitated smooth onboarding of new clients by preparing necessary documentation, scheduling training sessions, and conducting follow-up calls.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Sales Agent
SA Commercial (Old Mutual Finance)
02.2024 - 06.2024
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met existing customers to review current services and expand sales opportunities.
Money Market Clerk
Shoprite Checkers
01.2015 - 01.2017
- Assisted in maintaining a clean and organized store environment, contributing to a positive shopping experience for customers.
Education
High School Diploma -
Nomaheya Senior Secondary School
Eastern Cape 04.2001 -
No Degree - Sales Administration
Omni
Cape Town, South Africa 04.2001 -
Skills
Complaint handling
Accomplishments
- National Senior Certificate
- NQL 3 Contact Centre and Business Processing Outsourcing Support
References
- Vincent, Mbali, 0744427888, Checkers
- Carmen, Lombard, Manager, 0832567781, MWEB
- Danika, Jessman, 0632989891, SA Commercial (OM Finance)
Timeline
Sales Agent
SA Commercial (Old Mutual Finance)
02.2024 - 06.2024
Customer Support Administrator
MWEB
07.2022 - Current
Money Market Clerk
Shoprite Checkers
01.2015 - 01.2017
High School Diploma -
Nomaheya Senior Secondary School
04.2001 -
No Degree - Sales Administration
Omni
04.2001 -