Zizipho Octarvia Norubela

• Telehealth nurse responsible for inbound calls from customers, providing teleconsultation services based on symptoms and conditions.
• Acting as a liaison between the clients and medical practitioners who are assigned for particular cases.
• Providing efficient and effective care in diagnosing, treating and management of acute conditions and providing medical advise according to customer's needs as well as referring them according to their needs.

Worked as an Adolescent And Youth Friendly Health Services Nurse responsible for:

• Sexual and reproductive health rights advocacy and diagnosis and management of sexual reproductive health conditions as well as family planning integrated care.
• Management and monitoring of patients living with chronic conditions.
• Mental health care nursing and supportive care.
• Acute medical care-assessment, diagnosis and treatment of minor ailments.
• Health education and awareness in integration with school health services.
• Phlebotomy services-collection of specimen samples.
• Mentorship of community service nurses.

• Trauma and emergency care- triaging, assessment, diagnosis and care plan development and management thereof.
• Maternity and Obstetric emergency care- stabilization and facilitation of transfer of patients.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
• Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
• Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
• Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with wounds or pressure injuries.
• Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Educated family members and caregivers on patient care instructions.
• Performed triage on incoming patients and determined severity of injuries and illnesses.