Zizipho Zikhona Melapi
Receptionist & Office Manager
Cape Town
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organising mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Receptionist & Office Manager
Amplify Investments
Cape Town
07.2023 - Current
- Greet, communicate with and welcome guests
- Booking of meeting rooms for both employees and external clients
- Preparing meeting rooms
- Coordinate with Sanlam Head office (Facilities Department) regarding all office maintenance, safety protocols and day-to-day requirements
- Coordinate with IT - regarding meeting room set up and general office IT requirements
- As well as point of contact for the IT Department
- Answering phone and routing calls
- Assisting with Administrative tasks
- Sending invoices to accounts team
- Office Health and Safety
- Monitor and order Office consumables
- Monitor and order Office stationery and cleaning supplies
- Point of contact to the Landlord - regarding day-to-day operations and issues
Office Administrator
Urban Lime Properties/Fourth Space Real Estate
07.2021 - 03.2023
- Obtaining, reviewing, and sorting documents for vetting
- Preparing lease agreement and Proforma invoices
- Arrange for countersigning of lease agreement
- Print lease agreement summary from MDA
- Filing of lease agreement
- Maintaining Health and Safety documents as well as equipment management
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Manage and maintain administration systems and internal databases
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Induction of new employees
- Assisting with procurement and overall layout and set up of office
Receptionist
Evergreen Lifestyle - Muizenberg
Cape Town
12.2019 - 02.2021
- Managing incoming and outgoing telephone calls
- Making bookings for guests
- Booking guests for outside activities
- Greeting and welcoming guests on arrival
- Processing cash transactions and balancing of the transactions
- Communicating with all stakeholders by telephones and emails
Customer Service Assistant
Pearson
Cape Town
12.2015 - 01.2016
- Sending emails
- Creating new contacts for students
- Course section upload on excel
- Answering emails
- Capturing students on sales force
- Editing
- Capture of scripts
- Resolving Discrepancies
- Marking
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
Administrative Assistant
Mmela Investment Holdings
Cape Town
09.2014 - 09.2015
- Company Overview: Cape Town High Court
- Capturing of documents to the systems
- Auditing of files and folders
- Scanning documents
- Filing
- Verifying documents
- Creating barcode and dispatching of files
- Cape Town High Court
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Property management - Marketing, Contracts and Administration
UCT
Cape Town, South AfricaHospitality Reception -
CATHSSETA
Cape Town, South AfricaHigh School -
Langalethu High School
Skills
Data entry
Telephone skills
File management
Office management
Customer/Client relations
Time management
Personal Information
- Gender: Female
- Nationality: South African
- Marital Status: Single
Additional Information
Available upon request
Timeline
Receptionist & Office Manager
Amplify Investments
07.2023 - Current
Office Administrator
Urban Lime Properties/Fourth Space Real Estate
07.2021 - 03.2023
Receptionist
Evergreen Lifestyle - Muizenberg
12.2019 - 02.2021
Customer Service Assistant
Pearson
12.2015 - 01.2016
Administrative Assistant
Mmela Investment Holdings
09.2014 - 09.2015
Property management - Marketing, Contracts and Administration
UCT
Hospitality Reception -
CATHSSETA
High School -
Langalethu High School
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