Zizipho Sidiya
Administrative intern
Blue Downs
Summary
An innovative result orientated individual, a responsible person with communication and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Administrative Intern
Cape Teaching and Leadership Institute
09.2022 - Current
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Assisted in the preparation of monthly reports, enabling department leaders to make informed decisions based on accurate data analysis.
- Reduced errors in data entry tasks by maintaining thorough attention to detail and verifying information before inputting it into the system.
- Contributed to the overall success of the organization by providing general administrative support when needed, such as filing or photocopying documents.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Supported department heads with scheduling, preparing materials for presentations, and coordinating events.
- Exceeded expectations by proactively identifying areas of need within the office and offering assistance, even when not specifically assigned to the task.
- Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.
- Demonstrated flexibility and adaptability when faced with changing demands, prioritizing tasks effectively to accommodate new challenges or responsibilities.
- Contributed to a positive work culture by actively participating in team-building activities, demonstrating enthusiasm for both individual and collective success.
- Increased accuracy of data entry tasks, maintaining up-to-date records with meticulous attention to detail.
- Reduced response time to customer inquiries by implementing more efficient query handling system.
- Maintained high level of confidentiality in handling sensitive documents, preserving company integrity.
- Improved document filing system efficiency, enabling quicker retrieval of important documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Assistant store manager
Ackermans
03.2019 - Current
- Super vision of employees
- Overseeing planning, organising and delegating of work amongst employees
- Ensuring housekeep in the store is up to standard
- And stock is properly merchandised
- Making sure all store policies is being followed
- General Admin
Assistant store manager
Shoe City
06.2017 - 01.2019
- Floor management, financial administration
- General administration
Department Manager
Edcon Jet store
10.2016 - 06.2017
- Merchandise management: conducting analysis and interpretation of all stock management reports to manage the store performance and communicate with issues
- People management: Encourage, implement coaching and mentoring on employees’ performances
- Financial management: Analysis of budgets and put plan into place to achieve sales budgets
Department Manager
Edcon C.N.A V&A Waterfront
06.2015 - 10.2016
- Stock replenishment
- Ensuring all pricing is correct
- Analysis of stock and sales report, weekly category report;
- Till operation
- Stock receiving and correct unpacking of stock on the system
- Ensuring good customer service is provided
- Maintenance of a good store image and ensuring administration duties with in the store are in accordance with company guidelines
- Administration: providing general administrative support to the admin side of the store and Support; preparing and reviewing documentation of employees
Trainee manager
C.N.A Canal Walk
06.2014 - 06.2015
- Receiving and unpacking of stock
- Analysis of stock and sales, inventory report, weekly category report, stock and loss report, profit and loss report
- Floor management, making sure all promotions and merchandising principles are implemented according to the chain norm
Co-orp student
Woolworths
01.2013 - 07.2013
- Stockroom management
- Unpacking of stock
- IBT
- Customer service and merchandising
- Filing, banking, issuing of floats to cashiers
- Recruitment, telephonic screening of candidates, assess and interviewing candidates, credit checks
Experiential training
TFG American Swiss
07.2012 - 09.2012
- Customer service
- Visual merchandising
- Replenishment of stock according to the plan and lay out of the store
- Till operation
Education
ND: Retail Business Management - Business management, Retail business management, Personal selling, Communications, Logistics, Industrial relations, Shopping centre management, Financial management
Cape Peninsula University OF Technology
Certificate N4 & N5 Financial Management - Cost and management accounting, Financial management, Business management, Communication, Pastel
False Bay College
Matriculation - undefined
Luhlaza High School
Skills
Administration
Customer care
Communication skills at all levels
Leadership and teamwork
Problem solving
Training and developing
Data analysis
Attributes
- Organising
- Scheduling
- Planning
- Building and maintaining relationships based on service excellence and trust
- Applying new procedures and systems
- Honest
- Reliable
- Flexible
- Attention to detail
Summary Of Experience
I have acquired practical administrative experience within the area of Retail management stores. The experience encompasses; Customer service, people management; mentoring and coaching of employees; taking ownership of the store, managing budgets and shrinkage. Analysis of profit and loss; monthly stock and sales including weekly category report.
References
- Cleopatra Pienaar: Cordinator Cape Teaching and Leadership Institute, Cleopatra.Pienaar@weterncape.gov.za 0219005039
- Phelokazi Tutani: Coordinator, Cape Teaching and leadership institute 0219005013
- Zola Ganjana: Branch manager workers life, Zola.Ganjana@workerslife.co.za 0729983305,0538312519
Personal Information
ID Number: 9011110959085
Timeline
Administrative Intern
Cape Teaching and Leadership Institute
09.2022 - Current
Assistant store manager
Ackermans
03.2019 - Current
Assistant store manager
Shoe City
06.2017 - 01.2019
Department Manager
Edcon Jet store
10.2016 - 06.2017
Department Manager
Edcon C.N.A V&A Waterfront
06.2015 - 10.2016
Trainee manager
C.N.A Canal Walk
06.2014 - 06.2015
Co-orp student
Woolworths
01.2013 - 07.2013
Experiential training
TFG American Swiss
07.2012 - 09.2012
ND: Retail Business Management - Business management, Retail business management, Personal selling, Communications, Logistics, Industrial relations, Shopping centre management, Financial management
Cape Peninsula University OF Technology
Certificate N4 & N5 Financial Management - Cost and management accounting, Financial management, Business management, Communication, Pastel
False Bay College
Matriculation - undefined
Luhlaza High School