Zizipho Nogcantsi
Cape Town
Summary
Dedicated Hospitality Worker delivering exceptional customer experiences. Greets customers warmly and builds rapport to create a welcoming atmosphere. Maintains high cleanliness standards while promptly responding to guest requests. With background in customer service, I excel at creating welcoming environments and handling diverse guest needs. My communication skills ensure smooth interactions with both colleagues and guests. Quick to adapt and always proactive, I bring energy and positive attitude to every shift. Teamwork and problem-solving are strengths that I utilise to enhance overall guest satisfaction.
Overview
2
2
years of professional experience
Work History
Hospitality Worker
McDonald's
Cape Town
09.2024 - 01.2026
- Warmly greeted customers to build rapport and create welcoming atmosphere.
- Maintained high standards of cleanliness throughout establishment, preparation tables and dining areas.
- Followed hygiene regulations by sanitising tables, thoroughly washing dishes and cleaning preparation areas regularly.
- Took orders and made suggestions to guest tastes and preferences.
- Delivered exceptional customer service, promptly responding to requests and maintaining high satisfaction levels.
- Welcomed customers and accurately took orders with excellent product knowledge.
Education Assistant
Department For Education
Eastern Cape
03.2024 - 07.2024
- Assisted teacher with marking assignments and reporting feedback to students and parents.
- Supported pupil learning through one-to-one sessions and small group activities, adapting to individual needs.
- Organised educational materials and resources, ensuring accessibility for all students.
- Updated class records with attendance and grades for assignments, projects and examinations.
- Assisted in planning and preparing classroom materials, fostering an engaging learning environment.
Education
Matric - Higher Edugation
Saphukanduku High school
Ntabankulu, Estern Cape2018
Skills
- Customer service
- Effective listening
- Food and drink running
- Classroom organization
- Student engagement
- Feedback reporting
- Learning support
- Resource management
Languages
IsiXhosa
First Language
English
Intermediate
B1
Interests
- Reading News sites
- Taking Vacations
- Participating in sport activities
- Participating in community activities
Timeline
Hospitality Worker
McDonald's
09.2024 - 01.2026
Education Assistant
Department For Education
03.2024 - 07.2024
Matric - Higher Edugation
Saphukanduku High school