Zizipho Mboto
Office Administration
Johannesburg,GP
Summary
Adept Office Administrator with a proven track record at Kman Property Holding PTY(ltd), enhancing operational efficiency and customer satisfaction. Excelled in administrative support and customer engagement, significantly reducing administrative errors and improving client relationships. Skilled in database entry and verbal communication, consistently prioritized tasks for optimal productivity and service excellence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Office Administrator
Kman Property Holding PTY(ltd)
2022.10 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Edited documents to improve accuracy of language, flow, and readability.
- Reconciled account files and produced monthly reports.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
Customer Associate
Regus Management Group
2020.10 - 2021.03
- Served as a brand ambassador at community events, raising awareness about products/services offered by the company.
- Responding empathetically to customers' concerns during difficult situations while offering appropriate solutions.
- Recommended items to customers based on specific needs and explained features and benefits.
- Handled customer returns professionally, maintaining strong client relationships while adhering to company policies.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Associate
Regus Management Group
2020.01 - 2020.04
- Consistently achieved upselling goals through personalized product offers based on customer needs analysis.
- Managed high call volumes effectively, addressing inquiries promptly and reducing wait times.
- Stretching beyond assigned duties when needed for smooth business operations.
- Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
- Balancing workload efficiently by prioritizing tasks based on urgency or importance.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
Education
High School Diploma -
Silver Oaks Secondary School
Johannesburg, South Africa 2001.04 -
Tourism And Travel Services Marketing Operations
South Western Gauteng College Technisa
Johannesburg, South Africa 2001.04 -
Skills
Administrative Support
Customer Engagement
Telephone reception
Office Supply Management
Database entry
Time Management
Verbal Communication
Written Communication
Office Management
Computer Skills
Languages
Xhosa
English
Afrikaans
References
Regus Management Group
Jo Younge
073 210 3795
Kman Property Holding
Karabo Moetsi
084 816 4150
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Administrator
Kman Property Holding PTY(ltd)
2022.10 - Current
Customer Associate
Regus Management Group
2020.10 - 2021.03
Customer Associate
Regus Management Group
2020.01 - 2020.04
High School Diploma -
Silver Oaks Secondary School
2001.04 -
Tourism And Travel Services Marketing Operations
South Western Gauteng College Technisa
2001.04 -