Zizipho Mazongolo
Durban
Summary
Experienced in creating impactful brand connections and engaging audiences through dynamic promotional campaigns. Excels at communicating brand values and building customer loyalty with creativity and enthusiasm. Brings positive energy to every project, ensuring memorable and successful brand experiences. Brings strong communication, composure and reliability to customer-facing environments. Adapts to changing demands, works well with others and handles tasks with care and accuracy. Contributes a positive presence, a helpful attitude and a focus on supporting team success.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Brand Promoter
Tradeway Promotions
Durban, South Africa
07.2021 - 04.2026
- Represented brands such as Eucerin and Garnier at various dischem and clicks stores, enhancing brand visibility and fostering positive public relations.
- Interacted face-to-face with customers to promote products and services and increase sales.
- Engaged with potential customers, explaining product benefits and features to drive sales and brand loyalty.
- Erected displays to showcase products and offerings to potential customers for purchase.
- Maintained up-to-date knowledge of brand products, features, and benefits to provide accurate information.
Waitress and Cashier
Eyadini Lounge
Durban, South Africa
07.2018 - 04.2019
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
- Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
Retail Sales Associate and Cashier
Pep
Durban, South Africa
04.2017 - 01.2018
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Kept shelves neat, clean and organised through visual merchandising.
- Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
- Processed sales transactions accurately, handling cash and card payments with attention to detail.
- Provided exceptional customer service, addressing queries and concerns with patience and understanding.
Waitress
San Pedro Spur
Johannesburg, South Africa
05.2016 - 12.2016
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
Education
National Senior Certificate
Mandisa Shiceka High School
Johannesburg, GP2015
Skills
- Point of sale operation
- Visual merchandising
- Product demonstration
- Brand activation
- Customer relationship management
- Cash handling
- Client communication
- Relationship building
- After sales engagement
- Customer Service
- Campaign management
- Brand integrity upholding
- Team collaboration
- Public speaking
- Strong communication
- Positive presence
- Organised and reliable
- Multitasking efficiency
- Patience and composure
Languages
Afrikaans
Upper Intermediate
B2
Certification
Standard First Aid & CPR/AED
Timeline
Brand Promoter
Tradeway Promotions
07.2021 - 04.2026
Waitress and Cashier
Eyadini Lounge
07.2018 - 04.2019
Retail Sales Associate and Cashier
Pep
04.2017 - 01.2018
Waitress
San Pedro Spur
05.2016 - 12.2016
National Senior Certificate
Mandisa Shiceka High School